American Express Careers

Sr Mgr - Product Development

Sunrise, Florida
Digital Commerce Marketing

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Job Description

 Product Owner for Matching, Customer 360
 
This position sits within the Customer 360, Enterprise Digital Application Experience & Platforms team, which is a part of the broader Enterprise Digital and Analytics organization.
 
The team is focused on enabling the best customer experience everyday through a differentiated set of products and services.  A key part to accomplishing this vision, is knowing your customers (individuals or businesses) and having a holistic understanding of that customer. Customer 360 is an AXP-wide capability that provides a global enterprise view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights, and linkages for consumer, merchant, and commercial. This will fundamentally reshape our ecosystem and the way we engage with our customers by leveraging Amex internal/external data assets, world-class machine learning algorithms and Big Data environment.
 
Responsibilities:
We are looking for a high-caliber individual who will be responsible for the data matching algorithms of Customer 360. This is a critical foundational capability of Customer 360 that defines customer relationships, linkages and networks, and how data is leveraged by use cases. The position partners closely with Product Owners and Managers, Technologies, Data Science and possibly external vendors in coming up with next-generation matching capabilities while enriching the quality of customer demographic data, building intelligence and insights, and supporting modernization of the platform.
 
Primary responsibilities include: 
  • Evaluate, maintain and continuously enhance Customer 360 matching algorithms based on the evolving needs and tool/data availability, while supporting development and delivery of a vision, strategy and roadmap to achieve a next-generation matching capability.
  • Lead ongoing management and optimization of the product backlogs, including partnership management, operational efficiency, collaborating across a wide net of stakeholders in Technology, Marketing, Servicing and Product.
  • Support overall program management efforts including tracking project status, managing and escalating risks and issues.
  • Manage specific tracks of product /capability development efforts from ideation to launch and maintenance.
  • Define, measure and report on metrics related to product launch, process efficiency and performance
 
 
 

Qualifications

Required Qualifications:
  • At least 2-3 years of experience working with matching algorithms or similar techniques and methodologies.
  • At least 3 years of experience in product and project management of technology or data-related products.
  • Experience in Agile Scrum methodology or the Software Delivery Life Cycle.
  • Effective oral and written communication with the ability to interact effectively with diverse audience across Business and Technical teams.
  • Self-starter who is able to work independently, has exceptional problem solving and critical thinking skills, strong organizational skills with great attention to detail.
  • Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change.
  • Experience with Programming languages (e.g. SQL, Hive) and knowledge on Big Data techniques (i.e. Gradient Boosting Machine, Random Forest etc)
  • Experience and good acumen for analyzing, slicing and dicing data while deriving significant insights
  • Information Management, Computer Science, or related degree; Master’s degree preferred
  • Good understanding of payments industry & systems

ReqID: 19012031
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 5, 2019, 9:08:21 AM
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