American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

JOB DESCRIPTION:

Purpose of the Role:
  • This position is responsible for managing work requests for BTA (Business travel Account) and to deliver very high standards of Customer Service.
  • Driving Relationships With Tar And Amex Travel Network
  • Business Root Cause Analysis And Dispute Resolution and Responsible For the India Market
  • Supporting other corporate teams with any queries Hours Of Operations: Shift Flexibility is required with some Week-ends “will” be working.
  • This role may be subject to additional background verification checks.

Responsibilities:
  • Collections
  • Payment Allocation
  • Roc Reconciliation
  • SLA traction and maintaining CTR
  • Provide excellent customer service


Qualifications

QUALIFICATION:

Past Experience:
  • Experience of customer handling and should have strong relationship management skill.
  • Ability In Assess Readiness Levels, and The Ability To Apply Appropriate Solution
  • Time Management And The Ability To Handle Multiple Demands And Competing Priorities

Academic Background:
  • Graduate With About 2 Years with Experience

Functional Skills/Capabilities:
  • This position is responsible for managing work requests for BTA (Business travel Account) and to deliver very high standards of Customer Service. 
  • Driving Relationships With Tar And Amex Travel Network 
  • Business Root Cause Analysis And Dispute Resolution and Responsible For the India Market 
  • Supporting other corporate teams with any queries Hours Of Operations: Shift Flexibility is required with some Week-ends “will” be working. 
  • This role may be subject to additional background verification checks. 

Technical Skills/Capabilities:
  • Analytical, Problem Solving And Decision-Making Skills 
  • Ability To Write Clearly And express themselves well In Groups And One To One Conversations Should have strong knowledge of Excel, MS Word/Power Point, MIS, Strong Communication Skill .

Behavioral Skills/Capabilities:

Enterprise Leadership Behaviors
  • Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
  • Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
  • Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage.

ReqID: 19012384
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 5, 2019, 2:48:26 AM
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