American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.


Function Description:
  • Deliver Extraordinary Customer Care by responding to questions concerning Card Member Accounts at Corporation level

Purpose of the Role:
  • Ability To Comprehend & Respond To All Card Member Queries With Immediate Resolution (Real Time) To Ensure Customer Satisfaction
  • Adaptable & Customer Centric Approach To Situations To Deliver Superior Service.

  • Grow & nurture Customer Relationship on each & every call
  • Adherence To Quality & Compliance Guidelines
  • Personalization/ Empathy In Communication



Critical Factors to Success:
  • Ability to recognize tone & mood of customer through verbal communication

Past Experience:
  • Candidate should have been a part of a Voice process with min 12 Months experience
  • Candidate with Corporate Card/Credit Card Servicing knowledge is preferred

Functional Skills/Capabilities:
  • Demonstrated Ability to Work Effectively Within A Team Environment

Technical Skills/Capabilities:
  • Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge.

Behavioral Skills/Capabilities:
  • Enterprise Leadership Behaviors
  • Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
  • Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
  • Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage.

ReqID: 19012385
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 5, 2019, 3:04:39 AM
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