American Express Careers

Team Leader Credit Insurance EMEA

Brighton, United Kingdom
Customer Care Operations

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Job Description


Do the right thing for our customers, our company and your career. 

This is a Team Leader role for the EMEA Credit Insurance project within the Global Credit and Fraud Network, part of GSN. The successful applicant will be leading a team that is responsible for portfolio credit management of Credit Insurance clients and claims management in EMEA in close collaboration with GCS, CFR Risk, GCCI, GSN, insurance partners, and other key stakeholders. The team is responsible for a growing client base in the UK, France, Germany, Italy, Spain and Netherlands.


Key responsibilities include:

  • Portfolio management to ensure all contractual terms with the Insurer are met for a smooth claim process if required.

  • Ongoing coaching and performance management of specialists to drive business results and enable employee development

  • Day to day production effectiveness to include adherence to schedule, operational excellence, procedural consistency and team engagement

  • Analyse metrics, prepare case studies, lead monthly performance reviews with senior management and provide business insights

  • Drive process improvements and simplification efforts within the team


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.




Required skills:

  • Flexible, dynamic & motivated with a high degree of energy to manage

  • Strong people leadership skills with a proven history in employee coaching, engagement, development, motivation & change management

  • Proven ability to consistently coach and deliver results within a constantly evolving team

  • Knowledge of the Commercial Credit management policies and procedures for card member and client servicing is essential

  • Knowledge of Credit Insurance processes would be beneficial

  • Strong understanding of GCC, GCS and Credit and Fraud Risk

  • Proven relationship management skills with internal and external partners

  • Ability to provide strong thought leadership – creative thinking & problem solving


Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.


ReqID: 19012410
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 16, 2019, 11:21:58 AM
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