American Express Careers

Director - Risk & Info Management

Gurgaon, India
Operations Risk Management

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Job Description

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years,

backing them in moments big and small, granting access, tools, and resources to take

on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning

and collaboration, and helping them with what they need to succeed and thrive. We

have their backs as they grow their skills, conquer new challenges, or even take time to

spend with their family or community. And when they’re ready to take on a new career

path, we’re right there with them, giving them the guidance and momentum into the

best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

Function Description:
The CFR(Credit And Fraud Risk) team helps drive profitable business growth by reducing the risk of fraud and maintaining our customers' confidence in the security of our products. It utilizes an array of tools and ever-evolving technology to detect and combat fraud, minimize the disruption of good spending and provide a world-class customer experience. The team leads efforts that leverage data and digital advancements to improve service and risk management as well as enable commerce and drive innovation. CFR is responsible for developing and monitoring statistical models for predicting individual and commercial' behaviors such as credit risk, fraud risk, spending and revolve. These models are used for key business decisions made across the customer life cycle to manage risk and accelerate profitable business growth. Underpinning our growth as a company are the tools and capabilities that ensure we prudently take and manage risk in a viable way

Purpose of the Role:
This position will be responsible for managing fraud in Global card present and Travel for the proprietary business and all fraud losses for the Network business (GNS). The incumbent will be leading a diverse team of 15+ people with specific responsibilities as under:

- Partner with global regional risk teams to identify regional fraud trends, merchant and customer challenges/escalations, process improvement opportunities etc.
- Collaborate with the Fraud Decision Science team to understand key changes in model versions and drive smooth implementation of new models by managing the volatility in key metrics
- Providing fraud consultation services to partners on the AXP network
- Work with the Network business and tech teams to partner for any new payment capability being worked on from GNS perspective
- Collaborate with the multiple technology teams to implement variables and capabilities
- Track key fraud metrics and managing key fraud capabilities

The role requires candidate to have innovative mindset to cater to the ever changing dynamics of Fraud.

Critical Factors to Success:
Business Outcomes: Drive Revenue growth and profitability through advanced analytical techniques; Innovation in use of Variable creation;
Leadership Outcomes: Put enterprise thinking first - connect the role's agenda to enterprise priorities and balance the needs of customers, partners, collegaues; 
Lead with an external perspective - challenge status quo and bring continuous innovation to our existing offerings while keeping a keen eye on industry/competition; 
Build the Best Team - nurture and enhance team's skills, data expertise and Consulting skills; 
Demonstrate Learning Agility - make decisions quickly with highlest level of integrity



Past Experience:
7+ years with relevant experience in the Analytcial domain 
Preferred: Experience in Fraud Risk Management
People Leadership Experience

Academic Background:
Post Graduate in Statistics/Mathematics/Economics/ Engineering/Management

Functional Skills/Capabilities:

Data Science

Technical Skills/Capabilities:

Analytics & Insights: Advanced Statistical Techniques;

Knowledge of Platforms:
SAS, SQL; Advanced Excel and Powerpoint

Behavioral Skills/Capabilities:
Set the Agenda - Define What Winning Looks Like, Put Enterprise thinking first and lead with an external perspective 
- (a) Strong quantitative skills with demonstrated ability to lead and perform analysis; 
(b) Ability to connect and utilize a wide array of seemingly unstructured data attributes
Bring Others with You - Build the best team, Seek and Provide Coaching & Feedback and Make Collaboration Essential 
- (a) Building trusting relationships and a Strong collaborator with the ability to influence others
Do It the Right Way - Communicate Frequently, Candidly and Clearly, Make Decisions Quickly & Effectively, Great Leadership Demands Courage
Drives Results - Attention to detail and high quality execution and Manage multiple projects concurrently in an environment of tight deadlines


ReqID: 19012523
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 14, 2019, 2:49:50 PM
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