American Express Careers

B2B Servicing CCP - German Speaker

Brighton, United Kingdom
Customer Care Operations

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Job Description


Do the right thing for our customers, our company and your career. 


The B2B team is a dynamic and fast growing team that looks after multiple products over the whole of the EMEA region.  In this role you will assist in the end to end processing of our B2B clients and merchants requests. You will work on requests from our internal & external clients. You will liaise with our colleagues in other areas such as GCP, GPM & GMS. Due to the nature of the role you will need to have an excellent Growth Mindset as well as having a flexible & adaptable approach to your own work.  Being part of a multi-functional team you will be working on different tasks and may need to re-prioritize your work according to our business & client’s needs.


Responsibilities include (but are not limited to):

  • Inbound & outbound call handling.

  • Customer service & maintenance functionality.

  • Email management.

  • New accounts processes e.g. client, card & merchant set-ups.

  • Reconciliation of accounts

  • Risk & credit management.

  • Required experience team members with B2B knowledge.

  • Globestar or Genesis knowledge an advantage.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Qualifications



  • Excellent communication skills along with problem solving skills.

  • CAS, Globestar, Merchant, or TSYS system experience an advantage.

  • Microsoft system knowledge an advantage

  • Corporate or Merchant experience an advantage.

  • The ability to work within tight timeframes.

  • UK language essential

Why American Express?

There’s a difference between having a job and making a difference.

 

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

 

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

 

Because we believe that the best way to back our customers is to back our people.

 

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

 

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or 00800 83 000038 (for Russia based candidates 810 800 83 000038).



ReqID: 19012648
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 4, 2019, 5:42:27 AM
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