American Express Careers

Business Analyst

Gurgaon, India
Customer Care Operations

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Job Description

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Purpose of the Role:

• Lead Coding Algorithm development in partnership with MIS.

• Lead Process wise exceptions monitoring research and remediation tracking

• Lead NLP algorithm development for key use cases from a regulatory. perspective by consultants - provide inputs on fine tuning the models basis business understanding.

• Research on coding refinements for exceptions to make existing coding logic algorithms sharper.


• Coding Logic and Coding Algorithm / Flow chart development. 

• Update leadership on the key deliverables from exceptions reporting perspective.

• Take end to end ownership of the Automation projects and initiatives.

• Provide reporting inputs to the team basis tableau design / changes etc.


Critical Factors to Success:

• Structured thinking
• Problem solving
• Technical understanding


• Operations SME
• Project Management

Academic Background:

• Graduate in any stream

Technical Skills/Capabilities:

• Advanced Excel

Knowledge of Platforms:

• Triumph
• Cruse

Behavioral Skills/Capabilities:

• Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

• Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

• Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage  

ReqID: 19012705
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 5, 2019, 3:57:10 PM
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