American Express Careers

Sr Manager, Lean Portfolio Management

Phoenix, Arizona
Digital Commerce Technology

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Job Description

The Loyalty & Benefits Platform is part of the larger Enterprise Platforms Center of Excellence where product and engineering resources have been organizationally brought together to improve speed to market and further unlock value across core capabilities.  Loyalty & Benefits Platform serves a broad set of products and solutions across the enterprise that require close collaboration with colleagues who develop new card products, digital channels, marketing operations, membership rewards, co-brand programs, card benefits,  insurance, analytics, operations excellence and servicing.  We focus on powering both new product offerings as well as existing ones to build highly configurable core capabilities as it relates to account attributes, customer enrolment, offer & program set-up, qualification, tracking, redemption, fulfilment, channel & partner integrations of various Loyalty & Benefits products for our customers.
Aligning to AXP’s framework for winning, we will power the world’s best loyalty & benefit experiences for our customers with a team of passionately productive software product, engineering and delivery talent using agile practices to build highly available, nimble, extensible & modern applications collaborating across the enterprise.  Our platform needs to transform to enable value working with colleagues across servicing, global digital channels, products and partnerships, ensuring we can remain competitive and relevant in our customer’s lives. 
The Sr Manager of Lean Portfolio management will work closely with colleague stakeholder teams and across our Loyalty & Benefits teams on process and epic management as it relates to intake, prioritization, planning and workflow across trains. This role will have a project manager reporting into them.
Key Responsibilities:
  • Manage the lean portfolio management process and solutioning across the Loyalty & Benefits platform to drive customer-centric and economical prioritization of key initiatives
  • Identify and understand customer needs and business strategy priorities
  • Design and deploy processes to assess and communicate capacity and velocity
  • Define the prioritization process by balancing business and engineering needs
  • Interact with colleagues across the enterprise to identify needs, opportunities, gaps, and solve problems
  • Brainstorm and negotiate effectively with various stakeholders to continuously define initiative priority
  • Collaborate across product owners to consolidate and socialize the Loyalty & Benefits platform roadmap across multiple business divisions and markets
  • Support colleagues in defining their Problem Statements, Initiative business value, high level list of features and MVP
  • Champion, support and implement delivery transformation and agile principles
  • Manage Rally and JIRA tools to co-create epics, capabilities where applicable and effectively help drive the linking strategy across the L&B Portfolio
  • Actively engage across all of EP to attend Portfolio Forums, dependency meetings, PI Sync ups


Why American Express?


There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years,

backing them in moments big and small, granting access, tools, and resources to take

on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning

and collaboration, and helping them with what they need to succeed and thrive. We

have their backs as they grow their skills, conquer new challenges, or even take time to

spend with their family or community. And when they’re ready to take on a new career

path, we’re right there with them, giving them the guidance and momentum into the

best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

A successful candidate will have
  • Ability to translate business strategies into scalable actionable solutions with proven experience of delivering results globally
  • Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment
  • Proven innovative skills, with the ability to create flexible and scalable processes and solutions
  • High degree of organization, individual initiative and personal accountability
  • Winning attitude that motivates and develops their direct report
  • Flexible growth mindset and ability to play multiple roles in a fast paced environment
  • Strong Agile and Scaled Agile development understanding and practices
  • Proven user of Jira and Rally workflow management software tools
  • Bachelor’s degree in business or technical field such as computer science, mathematics, engineering.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. 

ReqID: 19012882
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 8, 2019, 11:19:38 PM
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