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Senior Manager Prospect Engagement for International Card Lending

New York, New York
Digital Commerce Marketing

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Job Description

American Express Global Commercial Services (GCS) is dedicated exclusively to the success of businesses around the globe, both big and small.  Our objective is to become the leading payments and working capital provider for our Small and Medium Enterprise (SME) customers globally.
Within Global Commercial Card Lending, our team currently owns all US proprietary (non-cobranded) credit cards, our pay over time feature available for all US charge cards, and its holistic value propositions / customer experiences focused on the SME segment. We have embarked on an ambitious growth plan to replicate this strategy globally with customization for the local market dynamics.
We are seeking a Sr Manager of Prospect Engagement for International Card Lending, to help develop and launch best-in-class card lending value propositions, either as a stand-alone credit card or a feature on our Charge cards. This role is part of a brand-new team which is a center of excellence assisting with market entry and go to market launch strategies across Australia, Canada, Japan, Mexico, and the UK.
This team will work closely with the local product management, risk management, finance, marketing, GCO, Compliance and technology teams to identify market opportunities, target the right prospects and unlock opportunities within the existing customer base. All of this is done with a consistent focus on balancing portfolio economics and risk for both top and bottom-line objectives.
Core Responsibilities:
  • Grow International Card Billings and A/R at the right margins through strategic management of product P&Ls.
  • Develop analytics to support and innovate new strategies to improve Cardmember acquisition decisions (e.g., investment allocation, underwriting, initial line, targeting)
  • Research, analyze and champion prospect needs with a focus on the Small Business Owner in key international markets.
  • Collaborate with the local market teams to flawlessly execute on lending growth strategies
  • Share best practices and lessons learned across markets and business units with key stakeholders and partners
  • Maintain an understanding of the current and future state of competition and regulation across markets to anticipate, identify and act upon key opportunities and threats in a timely fashion.
  • Partner closely with and influence key functional and execution teams, including Finance, Risk, Marketing, Technologies, GCO, Compliance, Enterprise Digital and Operations.


  • 3+ years of Product Management, Marketing and/or Lending experience.
  • Strong relationship management skills across a diverse network
  • Experience leading go-to-market product launch strategies
  • Excellent verbal and written communication skills and executive presence
  • Strong customer-centric mentality and customer-first approach with ability to assess and understand customer needs and ensure incorporation in strategies
  • Strong analytical skills
  • Demonstrates a growth mindset that embraces change and is adaptable to a dynamic, fast-paced environment.
  • Prior International experience is preferred
  • NY-based position requiring up to 10% of the time traveling internationally  
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

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ReqID: 19012910
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 9, 2019, 12:48:29 PM
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