American Express Careers

Collections Specialist - Currents

Phoenix, Arizona
Customer Care Operations

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Job Description

As our new Collections Specialist in our Currents Segment, you will make inbound/outbound calls to small business and consumer accounts. You will collect and resolve accounts while using a consultative approach to encourage future card usage. While delivering world class customer service, you will offer customer solutions using products and services from the American Express Portfolio. If you thrive in a fast-paced environment and love dealing with people – then apply now!


  • A competitive mindset and a proven track record of success
  • Minimum 1 year experience in a consultative client facing environment
  • Proven problem solving and decision making
  • Demonstrated resiliency in a fast paced, metrics driven environment
  • Technically savvy
  • Strong organization and ability to work independently

Schedule: Business hours of operations are seven (7) days a week from 5:00 a.m. to 10:00 p.m. Shift differentials for nights and weekends are provided. Candidates must be flexible.


Location: 20022 N 31st Avenue NW Phoenix/31st Avenue & Beardsley (101 & I-17)


Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19012928
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 11, 2019, 10:28:05 PM
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