American Express Careers

AMEX Assurance Insurance Company - Insurance Adjuster

Phoenix, Arizona
Customer Care Operations

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Job Description

AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This role will reside in the Claim and Servicing Operations department of AAC whose primary responsibilities include enrollment, servicing, and adjudication of insurance policies and claims; this role provides an exciting opportunity in handling claims for the Retail and Warranty products in the AMEX Assurance Co. Insurance portfolio. 


Duties include but not limited to:

  • Investigation by using tools available to settle claims quickly and efficiently
  • Maintaining state compliance
  • Decision making of claims for these products, as well as direct phone interaction with the customer to ensure timely decisions
  • Researching warranties and repair estimates by making outbound calls to businesses and manufacturers

*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.*


  • Insurance or Customer Service industry experience preferred
  • Customer Care Principles demonstrated through excellent verbal, written and interpersonal communication skills
  • Passion for exceptional service
  • Strong phone skills
  • Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow
  • Ability to demonstrate initiative with minimal supervision to drive results
  • Strong problem solving skills, time management and organizational skills
  • Superior level of accuracy and attention to detail.
  • Strong proficiency in PC skills, including MS Word and Excel
  • A current Claims Adjuster License is a plus

If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training. Upon hiring candidate will have 3 attempts to pass the Oklahoma Licensing exam.  If the exam cannot be passed to obtain your license after 3 attempts employment will be terminated. We have a 98% pass rate.

ReqID: 19013060
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 12, 2019, 5:01:18 PM
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