American Express Careers
AMEX Assurance Insurance Company - Insurance Adjuster
AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This role will reside in the Claim and Servicing Operations department of AAC whose primary responsibilities include enrollment, servicing, and adjudication of insurance policies and claims; this role provides an exciting opportunity in handling claims for the Retail and Warranty products in the AMEX Assurance Co. Insurance portfolio.
Duties include but not limited to:
- Investigation by using tools available to settle claims quickly and efficiently
- Maintaining state compliance
- Decision making of claims for these products, as well as direct phone interaction with the customer to ensure timely decisions
- Researching warranties and repair estimates by making outbound calls to businesses and manufacturers
*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.*
- Insurance or Customer Service industry experience preferred
- Customer Care Principles demonstrated through excellent verbal, written and interpersonal communication skills
- Passion for exceptional service
- Strong phone skills
- Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow
- Ability to demonstrate initiative with minimal supervision to drive results
- Strong problem solving skills, time management and organizational skills
- Superior level of accuracy and attention to detail.
- Strong proficiency in PC skills, including MS Word and Excel
- A current Claims Adjuster License is a plus
If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training. Upon hiring candidate will have 3 attempts to pass the Oklahoma Licensing exam. If the exam cannot be passed to obtain your license after 3 attempts employment will be terminated. We have a 98% pass rate.
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 12, 2019, 5:01:18 PM