American Express Careers
Fraud Analyst – Night Shift – Future Needs
Accertify, a wholly owned subsidiary of American Express, is a leader in providing software, tools and strategies for preventing online fraud and mitigating enterprise-wide risks. Accertify is committed to providing e-commerce companies with comprehensive and cost-effective solutions to fraud.
Our Managed Services team provides fraud prevention services to our clients on a complete or partial basis. By tapping into our team of experienced fraud prevention specialists, our customers are able to focus on their core business and realize cost savings.
If you want to be more than just your job, are not afraid of embracing challenges and are passionate about building a career in fraud prevention, join our team today! We are seeking individuals who are excited about joining a fast-paced team environment and helping our clients prevent fraudulent transactions.
Responsibilities will include:
Monitor our automated fraud screening application
Assist in maintaining basic ecommerce duties including chargeback handling and review
Maintain or exceed established standards for customer service, and resolves complex issues with little or no supervision or direction
Perform manual fraud review in order to detect fraudulent transactions
Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate
Conduct extensive research to validate purchases
Independently resolve problems that require in depth investigation and/or research
Conduct follow-up research on fraudulent transactions
Work with peers and Managed Services leadership to communicate fraud trends and share best practices, ideas and information
Communicate effectively with the team
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Availability to work a night shift: 23:00 to 7:00 rotating Monday through Sunday.
Fluency in English, good level of Spanish preferred
Strong desire to build a career in the fraud industry
Excellent organizational, analytical, and critical thinking skills
Ability to analyze situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical sources of action utilizing good judgment and strategic thinking
Ability to meet deadlines and prioritize deliverables
Exceptional problem-solving skills
Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus
Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent
Must possess strong internet research, along with the ability to navigate multiple systems at once
Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
Proud to be recognized by Great Place to Work España - Ranked 2nd of overall Best Companies
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 10, 2019, 4:23:11 PM