American Express Careers

Manager/Senior Manager-Marketing, Change Management and Training

New York, New York
Digital Commerce Marketing

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Job Description

The Marketing Campaign Strategy (MCS) team is part of the Consumer Marketing Services (CMS) organization and responsible for improving the speed and ease of marketing execution across all prospect, customer, and partner channels within the Consumer Marketing Services organization. The Change Management & Training Manager/Senior Manager will deliver solutions for change management, organization design and governance, culture and technology adoption that enable CMS transformation goals. In addition, this individual will be responsible for strategy and execution of new hire onboarding training for all of CMS.
Key Responsibilities:
  • Create and lead development of robust change management plans including communication, education, and engagement activities that leverage multiple channels to address the needs of multiple stakeholders.
  • Evaluate stakeholder readiness, desired project results, potential resistance, and performance gaps to facilitate change from 'current state' to 'desired state‘
  • Manage customer expectations including scope, schedule, changes, and problem resolution through robust communication plan.
  • Partner with key stakeholders to ensure alignment and buy-in across departments and functions.
  • Participate in information gathering sessions to identify key stakeholders impacted by strategic change initiatives and identify solutions.
  • Serve as point-of-contact for new hire training and development strategy and rollout for all of CMS.
  • Define, track, and report on project success metrics.

Qualifications

  • Change practioner with experience driving or starting up a change management practice or change engagements for organizations
  • Strong negotiator who is open to new and different thinking, constructive feedback, and working in lock-step with others to create an environment where everyone has a voice
  • Innovative thinker with comfort dealing in “white space” and ambiguity
  • Ability to work well independently as well as collaboratively; to be self‐motivated and disciplined to meet deadlines in the context of competing priorities and projects; and to lead and work effectively with cross-functional teams
  • Knowledge of modern learning, assessment, and survey platforms and technologies
  • Ability to synthesize complex information into key points
  • Solid project management skills and proven ability to consistently drive results
  • Strong consultation, verbal and written communication skills, including presentation skills (MS Visio, MS PowerPoint, MS Word, MS Excel)
  • Strong ability to develop a comprehensive strategy that balances creativity, technical resources, and operational feasibility
  • A great attitude with ability to rally stakeholders through change
  • 2-3+ years of combined experience in Change Management, Consulting, and/or Program Management
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19013084
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 13, 2019, 1:02:03 AM
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