American Express Careers

Senior Manager of Platform Strategy and Innovation

New York, New York
Digital Commerce Technology

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Job Description

Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
Are you passionate about creating the world’s best customer experience and winning in the digital economy?  Do you want to accelerate our digital transformation by connecting the dots between business strategy, customer journeys, disruptive technologies, capabilities and platforms?
We are a newly formed, highly strategic team with a core objective to drive a cohesive platform strategy to align our capabilities across all company platforms to our 3 to 5-year strategy, emerging & disruptive trends and enterprise business & customer needs.  This includes forming recommendations to 1) invest in new strategic and emerging capabilities (including build vs. buy analysis), 2) rationalize redundant capabilities and 3) enhance / mature existing capabilities across all platforms to drive our business model evolution, growth and innovation.
As the Senior Manager, Platform Strategy & Innovation you will:
  • Understand how American Express’ enterprise strategy and future state business model is enabled through existing capabilities and emerging / disruptive technologies.
  • Build an enterprise, customer-centric capability model connecting the dots between business strategy, customer journeys / value streams, services / APIs and platforms.
  • Form impactful and actionable recommendations to drive our business model evolution, growth and innovation though enterprise-wide capability investment, rationalization and enhancement.
  • Challenge the status quo and solve problems creatively; using your toolbox of techniques such as Design Thinking, scenario modeling, use case development, journey mapping, business capability modeling, etc.
  • Lead through influence, often without direct authority, persuading with compelling data, facts, and conclusions.
  • Collaborate effectively and build key relationships with Business Strategy, Product, Customer Experience, Engineering and Architecture teams.
  • Help build an awesome culture through team building and colleague engagement activities.


  • At least three years’ experience in Product Strategy & Development, Tech Strategy, Digital Transformation, Customer Experience Transformation and/or Business Architecture disciplines.
  • At least three years’ experience in Product Strategy & Development, Tech Strategy, Digital Transformation, Customer Experience Transformation and/or Business Architecture disciplines.
  • Robust consulting, product development and/or business architecture toolkit that includes customer-centric design and innovation (e.g., Design Thinking), customer journey mapping, business capability modeling, use case development, external benchmarking, and other consulting methodologies.
  • Knowledge of the payments, commerce, FinTech innovation and disruptive technologies and trends.
  • High intellectual curiosity, creativity, complex problem solving and strategic and innovative thought leadership.
  • Ability to influence without authority and demonstrated track record for driving results and transformation across multiple lines of business.
  • Ability to connect seemingly separate conversations, internal and external data, and primary research to identify opportunities or manage against potential risks or business challenges.
  • Ability to operate in ambiguity, white space, and evolving priorities.
  • Proficient in developing excellent quality presentations and deliverables for an executive audience.
  • MBA or equivalent and previous top-tier or Big 4 management consulting experience required.
  • American Express is an Equal Opportunity employer.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. 


ReqID: 19013279
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 12, 2019, 3:50:19 PM
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