American Express Careers

Project Analyst I

To, Japan
Customer Care Operations

Job Description

Why American Express?
There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

This Project Analyst I position with Global Bureau Operations, responsible for ensuring timely and accurate reporting of card member payment histories, financial and demographic details to the credit bureaus in the Japan Market. The incumbent is expected to develop SME knowledge of our Japan Credit Bureau Reporting (CBR) processes, related MLL and ISL regulations and understand the contractual obligations with our market credit bureaus. Furthermore, he/she will be responsible for operational governance of bureau reporting processes, and also participating and supporting Tech & Business partners on projects/initiatives related to Credit Bureau Reporting in Japan

Roles & Responsibilities in Brief:-

•Maintain Operational governance on credit bureau operations, like QC and MIS validations, update/deletion requests from CB and/or customers through CEN/Credit/Collections teams, random data sampling of terminal usage, Bureau Data extracts etc

•Support our immediate business partners in resolving customer complaints and disputes related to credit bureau reporting

•Collaborate with local stakeholders and tech support teams on Disaster Recovery testing and system down-time related processes

•Build and maintain relationship with vendors including credit bureau partners

•Keep track of and work with internal and external business partners on CBR issues and gaps

•Support GBO's governance activates around expense management, invoice tracking and process enhancements

•Represent the GBO team for market level activities like Japan Change Control Board and/or support internal/external audits

Offer of employment with American Express is conditioned upon the successful
completion of a background verification check, subject to applicable laws and regulations.


•Demonstrated excellent Leadership Skills in managing a small to medium sized teams

•Ability to remain calm and adapt to stressful situations to complete the assigned goals/tasks

•Self-starter, that can organize, prioritize and work on multiple tasks simultaneously

•Strong relationship building and collaboration skills with multiple stakeholders

•Proven track record of utilizing critical and analytical thinking skills when managing projects/tasks

•Ability to communicate effectively (written & oral) and have good presentation skills

•Proficient with MS office suite especially MS Excel and preferred work experience with SQL's and data analytics

•Knowledge of Internal AXP systems (like Globestar, CSP, WCC, etc.) would be a plus

•Language Skills - The incumbent should be proficient in both English and Japanese languages

ReqID: 19013693
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 18, 2019, 10:13:06 AM