American Express Careers

Operations Support - India Merchant Service

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.
Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years,

backing them in moments big and small, granting access, tools, and resources to take

on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning

and collaboration, and helping them with what they need to succeed and thrive. We

have their backs as they grow their skills, conquer new challenges, or even take time to

spend with their family or community. And when they’re ready to take on a new career

path, we’re right there with them, giving them the guidance and momentum into the

best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
  • Provide Timely And Accurate Data Analysis To Monitor Team Performance, Health Of The Business of Merchant Services.
  • Publish A Monthly MIS Package For Merchant Services. Maintain Scorecards And MIS For All Functions And Sub-Process Within MS at AESC-I.
  • Partner With SME's Within The Merchant Services Team To Provide Detailed Analysis On Metrics For The Processes. Provide Metric Support To Key Projects Within The Team.
  • Design, Develop And Maintain Ad-Hoc Reporting As Needed By The Leaders And Business Partners.







•Prior process level Mis Experience is an Advantage

•Excellent Oral And Written Communication Skills

•Strong Interpersonal And Coordination Skills

•Strong And Committed Customer Focus And Consistent Demonstration Of Service Excellence. •Compliance With Company Policies And Procedures. •Ability To Take Independent Decision & Meet Stringent Deadlines.

•Good Pc Skills

•Strong Result Focus

ReqID: 19013876
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 24, 2019, 1:31:11 AM
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