American Express Careers

Customer Service Representative

D.F., Mexico
Customer Care Operations

Job Description

Why American Express?
There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Customer Care Professional will be responsible for servicing American Express Corporate customers from all over the world. Through our client unique servicing philosophy, (Customer First), CCPs will view every interaction with a customer as an opportunity to add value and deepen the relationship. Customer Care professional deliver an extraordinary customer service  through Customer First.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Enhance and live Customer First proactively
Ability to solve and provide an excellent service
Focus on achieving individual and team results.
Effective oral and written communication skills (Spanish and English)
Excellent attitude and committed.
Schedule flexibility 
Capacity to work under pressure
Growth Mindset and adaptability to change
Capable to adapt communication to different styles


ReqID: 19013982
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jul 23, 2019, 10:21:12 PM