American Express Careers

BTA Finland Credit Specialist

Brighton, United Kingdom
Customer Care Operations

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Job Description


Do the right thing for our customers, our company and your career.

 

Must speak English and Finnish.

 

The position is primarily responsible for superior enhanced Risk services to our Corporate Business Travel account holders within Finland and for the daily execution of collecting overdue payments.

 

The position is within a team of multi lingual credit specialists, maintaining account performance for Business partners to a high professional standard across seven European countries.

  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


American Express are pleased to offer a competitive international relocation package for the right candidate that possess the correct right to work in the UK. Further details and conditions will be shared on application.


Qualifications


Required Skills:

  • Credit/Collections experience is desirable but not essential.

  • Previous Call Centre experience desirable.

  • Highly assertive

  • Able to use negotiation and relationship management skills to provide win-win outcomes.

  • Ability to use judgmental decision making to drive customer loyalty and growth for the business.

  • High degree of customer communication/sensitivity.

  • Understanding financial workings, some knowledge is desirable

  • Highly competitive and motivated.

  • Ability to deal with complex situations professionally

  • Comfortable managing several proprietary and non-proprietary interfaces and credit system platforms.

  • Ability to learn wide variety of technical and business skills

  • Ability to “think on your feet”

  • Excellent interpersonal skills; communication (verbal & written)

  • Good sense for initiative

 

 

 

Why American Express?

There’s a difference between having a job and making a difference.

 

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

 

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

 

Because we believe that the best way to back our customers is to back our people.

 

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

 

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.

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ReqID: 19014142
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 14, 2019, 9:04:52 PM
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