Service Delivery Analyst II

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Job Description

Why American express?

About American Express American Express is a global services company that provides consumers and businesses with exceptional access to products, insights and experiences that enrich lives and build business success. We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel and expense management solutions.

When millions of customers count on you,
there’s no time for downtime.

It takes hundreds of critical applications and utilities to support our customers. Our Service Delivery Managers know there’s no excuse for missed availability targets, outages, or unresolved problems. So if you have the skill and the resolve to keep everything running smoothly, you owe it to yourself to look into a career with American Express.

Improve our processes and your career.

Spot disruptions before they happen. Identify and mitigate risks. Identify reengineering opportunities. That’s just some of what you’ll be responsible for here.

  • Make certain that incidents and problems are classified, prioritized, resourced, and remedied.
  • Implement preventative to avoid reoccurrences
  • Plan, assign and manage resources across multiple development groups
  • Monitor, control and report expenditures throughout development
  • Resolve problems for business/development groups or vendors


Are you prepared to solve the toughest problems? 
  • Bachelor's Degree in Computer Science, Information Systems, or related field
  • [X] years of experience with multiple business and technical environments, as well as business functions and capabilities
  • Financial knowledge in monitoring, controlling and reporting budget expenditures
  • IT work experience, including systems development
At the core of Service Delivery

Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:

  • Agile Practices
  • Programming Languages and Frameworks
  • SDLC Methodologies and Practices
  • Business Analysis
  • Financial Management
  • Analytical Thinking
  • Problem Solving
  • Resourcing
Why American Express 

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

US Candidates/Employees: Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.


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ReqID: 19014282
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 4, 2019, 6:54:06 AM