American Express Careers

Account Manager - Travel and Lifestyle

Brighton, United Kingdom
Customer Care Operations

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Job Description


You’ll do more than the expected. You’ll do the unexpected.


You won’t just help our customers see the world, you’ll help them truly experience it.

 

American Express Travel & Lifestyle Services (TLS) serves American Express Card Members around the world with a full range of services, from trip planning and booking to enhancing their travel plans with tailored experiences.

 

Across the globe, TLS has thousands of dedicated colleagues who are passionate about what they do and take pride in delivering exceptional, personalized service to our customers and helping them to unlock unique and memorable experiences from their travels.

 

Delight customers with the unforgettable and unexpected.

 

Our Travel & Lifestyle Relationship Managers use their passion for travel and lifestyle to surpass client expectations by constantly striving to create unforgettable trips and experiences for our Premium Card Members.

 

They take the stress out of our customers lives by planning and scheduling trips that weren’t thought possible. They craft extraordinary experiences and ensure clients reach special events when time is running out.  They possess a wealth of knowledge that’s full of choices, options and plans. No matter what they do, they ensure our customers receive VIP treatment throughout their journey.

 

As an American Express Travel Relationship Manager, you never know what your day is going to entail and what miracles you may have to conjure up. Here’s just some of what you will be doing each day in our customer contact center:

  • Building strong relationships and getting to know individual clients and their preferences. Engaging clients and ensuring you are their first ‘port of call’

  • Using your exceptional consulting skills so that you can recommend relevant products and services that are perfectly tailored to our Card Members needs

  • Providing reassurance and rapport by looking after customer enquiries from the beginning to the end of their journey

  • Keeping your finger on the pulse of industry trends so that you can provide knowledgeable advice and sell products and services with confidence

  • Serving as an ‘expert’ who can provide personal insight into top travel destinations and lifestyle events which can be shared with customers and colleagues

  • Building relationships with our travel and lifestyle partners which will enable you to provide extraordinary experiences, perfectly executed.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Qualifications


What you’ll need to be an expert in travel and lifestyle

  • A flair for providing expert and consultative customer servicing and building long-lasting customer relationships

  • Ability to drive customer satisfaction through understanding and meeting their travel and lifestyle needs and following-up on sales opportunities

  • Ability to carefully listen and strong verbal and written communication skills

  • Self-motivation to work independently, managing your time and prioritizing your workload appropriately

  • Resilience and composure to remain positive under pressure and in changing circumstances

  • A good knowledge of world geography and travel destinations including the lifestyle scene across the globe

  • A desire to take ownership of your work and maintain superior attention to detail

  • A background in Customer Engagement or Relationship Management would be an advantage

  • Flexibility to work shifts to meet customer needs

 

Our Consultants are working in a 24/7 service centre environment so you will need flexibility to work within a shift environment.

 

Why American Express?

 

What you choose to do for a living is one of the most meaningful decisions you can make.

 

At American Express, our job is to help you excel at yours.  We provide experiences to become a great leader, a world of opportunities to grow your career, and an inclusive culture to help you thrive. Because the best way to back our customers is to back our people.

 

The powerful backing of American Express.


Why American Express?

There’s a difference between having a job and making a difference.

 

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

 

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

 

Because we believe that the best way to back our customers is to back our people.

 

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

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ReqID: 19014525
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 8, 2019, 12:41:44 PM
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