The Account Protection Specialist (APS) is responsible for the efficient processing of financial and non-financial related telephone inquiries from both Cardmembers and Service Establishments. A key player on the risk operations team, the APS is responsible for making approval and decline decisions on charge requests, as well as detecting potential fraud at the point of sale.
APS make profitable credit decisions while providing excellent customer service by acquiring the necessary information that will enable them to do so; excellent communication skills are a must. You may also play a role in assisting your colleagues in other international centers to resolve charges from traveling cardmembers. At times, this position requires working with valued customers who are upset and not co-operative - you will use your skills and expertise to leave a lasting, positive impression.
Key responsibilities include handling Merchant Voice Authorizations requests, Fraud charge verification, inbound / outbound Canadian and France Fraud after Hours Authorizations, Fraud and Credit calls in a 24/7 365 days a year call center environment.
This role may be subject to additional background verification checks.
•Must be able to work in a 24/7 shift environment which may include working weekends
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 13, 2019, 9:55:48 AM