American Express Careers

Business Analyst

Burgess Hill, United Kingdom
Operations Risk Management

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Job Description

You’ll do more than the expected. You’ll do the unexpected. 

About the team:

The Network Settlement Solutions (NSS) team is at the core of Global Network Operations (GNO), we are responsible for managing financial settlements and contractual fees, moving funds between American Express and GNS and ATM partners. We are truly global, supporting 280+ partners and making sure $70bn a year is settled accurately and on time.


NSS delivers an exceptional settlement experience to our GNS and business partners. We are a highly respected operational team that works closely with multiple business partners in the fast paced world of payments. If you want to learn how we on-board a new network partner, are interested in the world of banking and enjoy problem solving, then this is the team for you. We can give you the experience you need to progress your career at Amex.


Job Description:

This Business Analyst role is very exciting, working with Network Partners and numerous internal Amex teams, including Risk Management, Controllership, Global Deal Implementation, Treasury and Partner Business Solutions. The role has key daily operational tasks as well as problem solving and process development. No two days are ever the same and there's always something to keep the successful applicant engaged and wanting to come back the next day!


Principal Accountabilities of this role:

  • Management and technical support of a financial settlement exposure tracking tool

  • Completion of daily operational tasks to minimise settlement risk

  • Ensure automated file feeds between exposure tracking tool and bank provider / GNS Platforms operate as expected and take ownership to resolve any issues

  • Identify and evaluate further opportunities to improve processes

  • Support relationships with critical system vendors (Standard Chartered Bank, Trintech, JP Morgan)

  • Responsible for pulling together and tracking performance metrics for Settlement Operations using Excel and Tableau

  • Support GFO to resolve reconciliation queries

  • Using NetworkForce, the case management tool, to analyse trends and eliminate root-causes to drive Partner satisfaction

  • Ensure participation in new deal handovers with Global Deal Implementation team and work closely with the Operational Deployment Manager to ensure new deals are correctly set up

  • Support both internal and external Audit reviews

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


The successful candidate will be a motivated and experienced B30 with strong leadership behaviours:

  • High degree of analytical thinking and attention to detail

  • Must have an inquisitive mindset and be curious about how things work in order to understand the bigger picture

  • Highly self-motivated and results driven with the ability to work without supervision and demonstrate teamwork as required

  • Ability to manage multiple tasks and be able to work to tight deadlines in an ever changing environment

  • Must have a customer mindset and be passionate about customer satisfaction, whether the customer is a Network Partner or an Amex colleague

  • Proven ability in creating and managing reporting and tracking

  • Strong Excel skills, experience of using/creating Macros

  • Experience in creating Tableau dashboards would be an advantage

  • Strong process management knowledge and experience, ideally gained in a financial or operational environment

  • Be able to get up to speed quickly and gain a good understanding of GNO Business Model

  • Excellent relationship management skills

  • Individual must possess strong verbal and written communication skills

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).


ReqID: 19014689
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 8, 2019, 6:51:27 PM
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