American Express Careers

Account Protection Specialist

Salt Lake City, Utah
Customer Care Operations

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Job Description

People power companies.
 
Top talent powers ours.
 

Personal Savings from American Express is proud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products, we are hiring an Account Protection Specialist.

 

Not just what you can expect, what you can count on.

 

There’s always a risk in pursuing a new job, but we strive to state expectations and responsibilities clearly. As an Account Protection Specialist you will:

 

Lead with a Customer First focus. Keep things easy and simple for our customers. Recognize, know and value our customers. Own and solve customer issues while balancing the risk to the business and the brand. Be responsible for utilizing fraud management techniques/tools while reviewing existing Personal Savings accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action. The Account Protection Specialist will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. Additional responsibilities include; identifying fraud trends and developing continuous process improvements.

Qualifications

Do you have what it takes to build a career here?

  • Customer First focus =  Easy, Recognize Solve
  • Possess intuitive and deductive reasoning skills and be comfortable making decisions and recommendations in unclear circumstances

  • Have the ability to digest and synthesize large amounts of information, financial and otherwise from numerous sources

  • Have a mindset of innovation with a mindset of streamlining internal process for greater speed and agility 

  • Collaborate at all levels of the organization
  • Strong organizational and detail-oriented skills with the ability to manage multiple priorities while meeting deadlines under pressure

  • Excellent written and oral communication, interpersonal and conflict resolution skills

  • Strong computer skills, including proficiency in Excel, Word, and LexisNexis

  • Ability to set goals and drive results in a changing environment

  • Previous fraud experience – Valued

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


ReqID: 19014746
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 8, 2019, 1:10:21 PM
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