American Express Careers
Special Handling Specialist
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
This position is responsible for processing special manual cases that are received via emails or are added to specific worklists.
Act as a support to handle Inbound and Outbound calls regarding general account related queries, Apollo Reinstatements, Late fee reversal queries, Bankruptcy, settlement negotiations with card members and authorized third parties including attorneys and Executive of Estates (deceased accounts) on C7 cancelled accounts by doing detailed research.
•Preferred knowledge of Credit and Collections or Credit Specialty functions.
•This role will require detailed research work to provide accurate information to the card members and other authorized third parties.
•Require strong adherence to compliance as per the regulatory requirements.
•Role will require conferencing/collaborating with internal teams/outside agencies.
The incumbent should be tenured for a minimum of 12 months in the current role as on the date of application deadline.
•The incumbent should not be on active counseling at the time of applying.
•The incumbent should have a performance rating of G3L3 or better in the last review
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 8, 2019, 5:50:44 AM