American Express Careers

Special Handling Specialist

Gurgaon, India
Customer Care Risk Management

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Job Description

This is a Band 28 requisition. 


Why American Express?


There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years,

backing them in moments big and small, granting access, tools, and resources to take

on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning

and collaboration, and helping them with what they need to succeed and thrive. We

have their backs as they grow their skills, conquer new challenges, or even take time to

spend with their family or community. And when they’re ready to take on a new career

path, we’re right there with them, giving them the guidance and momentum into the

best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.





This position is responsible for processing special manual cases that are received via emails or are added to specific worklists.

Act as a support to handle Inbound and  Outbound calls regarding general account related queries, Apollo Reinstatements, Late fee reversal queries, Bankruptcy, settlement negotiations with card members and authorized third parties including attorneys and Executive of Estates (deceased accounts) on C7 cancelled accounts by doing detailed research.

Key responsibilities include:

•Preferred knowledge of Credit and Collections or Credit Specialty functions.

•This role will require detailed research work to provide accurate information to the card members and other authorized third parties.

•Require strong adherence to compliance as per the regulatory requirements.

•Strong verbal and written communication skills.

•Role will require conferencing/collaborating with internal teams/outside agencies.

•Eye for detail.
•Must have the ability to use good, sound judgment in decision making and the ability to effectively manage change and remain calm in stressful situations.






The incumbent should be tenured for a minimum of 12 months in the current role as on the date of application deadline.

•Basic proficiency in MS Office tools

•The incumbent should not be on active counseling at the time of applying.

•The incumbent should have a performance rating of G3L3 or better in the last review

ReqID: 19014782
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 8, 2019, 5:50:44 AM
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