Collection Specialist

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Job Description

This is a Band 28 requisition.


Why American Express?


There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years,

backing them in moments big and small, granting access, tools, and resources to take

on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning

and collaboration, and helping them with what they need to succeed and thrive. We

have their backs as they grow their skills, conquer new challenges, or even take time to

spend with their family or community. And when they’re ready to take on a new career

path, we’re right there with them, giving them the guidance and momentum into the

best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.




This position is responsible for :

Key responsibilities include but is not limited to the following: 

  •  Ensure maximum recovery on CM accounts through inbound/ outbound telephone contact. 
  • Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via Customer Experience scores. 
  • Meet metrics on VoCM, Quality, Contact Rate and collection.  Shift 24X7 This role may be subject to additional background verification checks.
Language: English

ReqID: 19014786
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 18, 2019, 10:35:18 AM