American Express Careers

Customer Care Professional – French Speaking- October Start

Brighton, United Kingdom
Customer Care Operations

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Job Description

 

Do the right thing for our customers, our company and your career. 

 

Would you like to work for a global company that provides its customers with exceptional access to products and experiences that enrich lives and build business success?

 

Are you passionate about delivering outstanding Customer service with high expectations?

 

We’re committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

 

Working for the French market while being based within the globally award winning UK Customer Service Centre, as a Customer Care Professional you will be driving the highest levels of Customer satisfaction and engagement at the same time as recognising Customer needs to deepen their relationship using Relationship Care.

 

Responsibilities:

  • Committed to delivering exceptional service, you will have a clear focus on will to win, to ensure that you deliver the highest Customer Service standards and drive Customer satisfaction at every point.

  • Ability to respond professionally to adverse situations in a pressured environment, making quick and accurate decisions when faced with problems such as heavy call volumes, system difficulties and other challenges.

  • Provide world class Service to French card members, driving spend, loyalty and engagement, deepening the customer relationship on every call.

  • Handle a wide range of general and sometimes complex enquiries whilst meeting and exceeding predefined Customer Satisfaction Targets.

  • Excellent communication skills, handling customer enquiries in a professional and courteous manner, as well as the ability to build cross-centre relationships.

  • Evaluating account status enquiries at point of contact by analysing information and recommending solutions to the card member.

  • Interpret Product, Policy and Procedure information and guide customers through to resolve their enquiry as First Contact Resolution. This role requires a 'basic' Criminal Records check.

 
American Express are pleased to offer a competitive international relocation package for the right candidate that possess the correct right to work in the UK. Further details and conditions will be shared on application.
A similar reference (albeit with Bank of France) should be included in the French CCP JD
 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

 

Qualifications


  • Excellent (fluent) written and spoken French & English

  • Strong communication skills: articulate, professional, clear and friendly.

  • Ability to retain a substantial amount of product information, policies and procedural guidelines

  • Productive and results focused.

  • Ability to work in a changing environment and to drive change

  • Self-motivated and positive thinker, creative and analytical

  • Clear judgment and decision-making skills – ability to balance customer needs with good business sense

  • This position operates in a 24/7 environment and we are specifically hiring for Monday to Saturday 8am – 9pm


We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world’s a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We’re interested in where you came from, but we’re even more excited about where you will go with American Express.

Why American Express?

There’s a difference between having a job and making a difference.

 

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

 

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

 

Because we believe that the best way to back our customers is to back our people.

 

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

 

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.



ReqID: 19014896
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 6, 2019, 11:06:33 AM
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