American Express Careers

Instructional Designer, Global Servicing Learning Network

Toronto, Canada
Customer Care Operations

Job Description

American Express’ Global Servicing Learning Network is seeking a professional with extensive experience in Instructional Design and excels in effective transfer of training into performance results.
This individual will be responsible for the development of highly engaging and interactive training.
The ideal candidate will be able to apply advanced adult learning theories into a practical, application-based training strategy.
The incumbent will partner with other Learning professionals and Business Partners in delivering a globally consistent training experience that directly impacts the success of American Express and our internal and external clients.
The goal of all programs designed will be to deliver a world-class learning experience and drive a positive business impact. The successful candidate will have experience in developing learning in both a traditional waterfall (ADDIE) and agile learning environment. 
The ability to communicate effectively in visual, oral and written form and deliver engaging presentations to business leaders is a critical skill for success.  The ideal candidate will design training utilizing e-learning, game-based learning and other delivery methods that will support the acceleration of learning as measured by business performance. 
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Technical assessment of Skills may be required during the interview process



  • At least 5 years of working experience working in an waterfall (ADDIE) design environment and preferably some experience in AGILE development.

  • Ability to work in a team environment to design, develop and build blended learning experiences

  • Acquire and apply new technology skills to instructional design practice

  • Design learning that reflects an understanding of the diversity of learners and groups of learner, including the demonstrated understanding of cultural differences that may apply

  • Demonstrate thought leadership and the ability to drive innovation

  • Extensive experience in Instructional design application with the ability to convert strategies to effective and engaging learning experiences

  • The ability to apply concepts, techniques and theory of other disciplines to instructional design assessment strategies

  • At least 3-5 years of proven e-learning Design and Development experience and experience designing, developing and delivering emerging learning solutions including game-based learning, simulations and immersive scenarios requiring multiple branching elements strongly preferred

  • Proven experience as an Instructional Designer in a corporate/commercial sector; Preferably financial services area.

  • At least 3-5 years of experience with strong proficiency with industry standard design software (Adobe Creative Suite , Articulate Storyline 3 and Captivate 10). These software skills MUST have been applied / used in a recent position, able to share features of the tools used.

  • Not just knowledge but experience using rapid development and in the design and development of blended learning solutions

  • Experience with gaming, social, video or other emerging software strongly preferred

  • Ability to use Microsoft Office Products in Word, PowerPoint, Excel and Project a must

  • Excellent analytical skill, experience with using learning management systems to drive the delivery of training solutions

  • A  degree or certification in Performance Technology, Instructional Design, Adult Learning or Teaching is strongly desired

ReqID: 19015009
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 8, 2019, 3:34:59 AM