American Express Careers

Sales Executive, Merchant Services

Auckland, New Zealand
Client Management & Sales

Job Description

Are you a true sales hunter? Are you highly motivated and driven in seeking new opportunities in an outbound telephone-based sales environment? Do you enjoy uncapped earning potential for your efforts on top of an excellent base salary? Do you want to work for a global brand with a great culture and fantastic career opportunities? Then we want to hear from you.

American Express Global Merchant Services manage all aspects of our vitally important merchant relationships. Within this department is the Small Merchant JAPA team based in NZ, which is responsible for delivering a vibrant network by acquiring more American Express Card accepting small to medium sized enterprises in Australia. 

We are recruiting a phone-based Sales Executive, to join our team. In this key role, you will successfully acquire new merchants to our network by delivering value propositions with confidence via our outbound telephone channel. 

This position requires a high level of motivation, initiative and prioritisation, in both proactively searching for new business opportunities through self-prospecting and also working leads delivered from within our business. You will be responsible for building and proactively managing a robust pipeline to ultimately exceed your sales targets and goals.

Great opportunities don’t come without great responsibilities. Here’s some of what you’ll be doing:
  • On the phone selling our merchant value proposition daily.
  • Through a mix of self-prospecting and lead management you will grow merchant acceptance and transaction volume on our network.
  • Consultative selling highlighting the benefits of American Express acceptance and leveraging tools like financial modelling and merchant marketing campaigns to demonstrate a superior understanding of merchant product solutions, our customer’s business, their competitive landscape and business environment.
  • Develop and maintain a high level of knowledge for merchant products, KYC, compliance and other processes.
  • Effective pipeline management from lead to activation.
  • Continue to take ownership for new merchant’s lifecycle for first 13 months to optimize their AMEX billings.
  • Engage with internal stakeholders to facilitate delivery of relevant initiatives.


The qualifications/experience we’re looking for:
  • A skilled communicator and true sales hunter who is driven and motivated by the win.
  • Proven experience in phone-based acquisition sales or new business role.
  • Astute negotiation and objection handling skills.
  • Energetic, resilient, self-motivated and excels in a performance driven environment.
  • Collaborative in a team environment, willing to share and learn best practices across the team.
  • Not afraid to challenge the status quo to drive successful outcomes and wins.
  • Prior knowledge or experience in e-Commerce or Currency platforms a plus.
  • Financial industry background is a plus.
  • Proven ability to independently drive and consistently deliver excellent results in a very challenging competitive environment.
Talk to our people and you’ll find out what we’re really all about. Open, creative, collaborative and innovative are just some of the expressions you’ll hear.

It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

ReqID: 19015045
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 9, 2019, 9:30:47 AM