There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
Provide superior customer experience on calls to American Express Card Members.
• Call handling skills to ensure best possible solutions and FCR to card members.
• Deliver to the Employees, Customer and Shareholder metrics as per goals. Adherence to quality and compliance guidelines.
• Ability to take quick decisions and respond to Customer inquiries
• Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service in all Situations.
• Demonstrated Ability to Work effectively within a Team Environment as well as independently.• Proven Analytical and Problem Solving with a strong attention to Detail
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 16, 2019, 2:35:38 AM