American Express Careers

Business Analyst-Japanese

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.


  • Global Payment Services is responsible to process the card member transactions globally, this job is related to Japan market, which may involve written and verbal communication with internal and external clients in Japanese language.
  • It involves research and processing of card member transactions.
  • The incumbent should be able to maintain high accuracy as it involves processing credit to card member's account
  • This role is highly customer centric and nature of job require very high level of accountability
  • The incumbent will be required to participate in standardization and continuous improvement initiatives as well as other business partner initiatives.
  • The incumbent would be required to consistently understand and exceed customer’s requirements whilst ensuring effective team- work at all times.
  • This role may be subject to additional background verification checks



  • Must be a certified language expert (Japanese Language – N2).
  • Proficient in speaking and writing Japanese Language.
  • Strong team player with high levels of confidence, drive and motivation
  • Excellent interpersonal skills

ReqID: 19015072
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 9, 2019, 12:15:22 AM
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