American Express Careers

Operations Support

Gurgaon, India
Customer Care Operations

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Job Description

 

American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.

  

At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.

 

 

 

Come join us and realize your potential

 

 

 

Function Description/ Responsibilities:

 

Data File Transmission Team implements / maintains the transmission of expense management data files between blue box and Corporate Clients.

 

The key responsibilities of this position include the following:

 

 • Project Manage the implementation of Corporate Client Global expense reports, in coordination with – Account Development Managers, Client Program Administrators, 3rd parties, Blue Box Technologies and Client side technologies team. This requires the successful candidate to be able to provide Consultation to corporate clients – on transmission procedures and protocols, interpret and understand files and templates to ensure efficient transmission of data files.

 

 

 

 

 

 

• Client Issue Resolution: Provide extraordinary customer issue resolution to Corporate Customer queries relating to expense management files in English and French language. This requires customer centricity to understand each client need as each client has different transmission setup.

 

French Language Expert. Should be fluent in French and English.

 

            Data analysis and presentation

 

            Report/Dashboard creation and change management

 

            Consulting account managers for insights and recommendations

 

            Other Departmental and administrative work

 

     Hours of Operations – ability to work in flexible shifts In a 24 Hour environment

 

 

Purpose of the Role:

 

Project Manage the implementation of Corporate Client Global expense reports, in coordination with – Account Development Managers, Client Program Administrators, 3rd parties, Blue Box Technologies and Client side technologies team. This requires the successful candidate to be able to provide Consultation to corporate clients – on transmission procedures and protocols, interpret and understand files and templates to ensure efficient transmission of data files.

 

 

 

Qualifications

Critical Factors to Success:

• Graduate with minimum 2 years of analytical experience in a Telephone Servicing / Customer Servicing environment with French language expertise.

•Prior experience in (MS Office – Power Point, Excel, Access)

•Data Interpretation, visualization and reporting

•Stakeholder / Client Management

Excellent communication skills both verbal and written

 • Proven ability to learn new skills in a technical environment – basic technology background is an added advantage.

• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision

• A team player should possess the skills to work and support team members

  The incumbent should have a performance rating of G2L2 or better in the last review

 

Past Experience: Graduate with minimum 2 years of analytical experience in a Telephone Servicing / Customer Servicing environment.

Academic Background: Graduate, French Language Expert

Functional Skills/Capabilities/ Technical Skills:

Prior experience in (MS Office – Power Point, Excel, Access)

•Data Interpretation, visualization and reporting

•Stakeholder / Client Management

• Proven ability to learn new skills in a technical environment – basic technology background is an added advantage.

• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision

• A team player should possess the skills to work and support team members

  The incumbent should have a performance rating of G3L3 or better in the last review

 

Knowledge of Platforms: NA


Behavioral Skills/Capabilities: Excellent communication skills both verbal and written - English and French

Enterprise Leadership Behaviors

 Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

 Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage  

ReqID: 19015151
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 13, 2019, 1:35:50 PM
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