American Express Careers


Gurgaon, India
Client Management & Sales

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Job Description

Function Description:

This position will be responsible for managing the top customers (excluding Centurion) for Consumer Cards through Centralized Account Development. This position will be pivotal in driving portfolio growth, cross-sell, customer satisfaction and client retention targets for top customers. The intent is to interact with these members through high touch Servicing, Travel, Experiences and Lifestyle propositions.

Critical Factors to Success:

  • Understand the profile, preferences, history and revenue potential of each segment in the portfolio
  • Collaborate with Product and marketing teams to conceptualize and implement initiatives to drive portfolio growth, cross – sell and retention targets •         Consultative engagement with the objective of maximizing the value of the Card and demonstrate share shift
  • Develops & manages a close relationship with cross functional teams within American Express such as Product, Marketing, World Service, Travel & Lifestyle, Credits and Risk
  • Provide a friendly, efficient consultative service that engages customer with the service & optimizes revenue opportunities by proactively anticipating customer requirements & building brand loyalty.
  • High level of Customer service and engagement orientation
  • Excellent oral and written communication skills.
  • Outstanding listening skills and capacity to articulate effective actions based on identified needs and profile.
  • Ability to build a highly engaged relationship with a High Value Premium customer portfolio


Past Experience:
Customer handling profile -telephone
Academic Background:

Functional Skills/Capabilities:

  • Communication Skills
  • Advanced servicing orientation
  • Handling multiple conversations
  • good product and process knowledge
  • ability to handle and resolve difficult coversation
  • Good selling ability -sales mindset

Technical Skills/Capabilities:


Knowledge of Platforms:


Behavioral Skills/Capabilities:

Enterprise Leadership Behaviors
  • Set The Agenda: Define what winning looks like, put enterprise thinking first, lead with an external perspective
  • Bring Others With You: Build the best team, seek & provide coaching feedback, make collaboration essential
  • Do It The Right Way: Communicate frequently, candidly & clearly, make decisions quickly & effectively, live the blue box values, great leadership demands courage   

ReqID: 19015155
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 19, 2019, 2:12:54 PM
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