American Express Careers

Customer Care Professional

Moscow, Russian Federation
Customer Care Operations

Job Description

This is a full time position to act as a member of AEB LLC Operations.

This position has a responsibility to provide :

  • A full range of client servicing over telephone and e-mail correspondence

  • Clients` accounts set up, maintenance and closing

  • Handling client inquiries, requests and complaints

  • Daily clients` bank accounts operation

  • Handling State and Tax authorities inquiries in regards to clients`accounts

  • Conducting accurate and timely due diligence reviews of documents to ensure that all Regulator, Compliance and AML requirements and standards are adhered to

  • Filling out KYC questionnaires for legal entities and their representatives (authorized parties)

  • Checking KYC data integrity before opening new accounts (as part of the on-boarding procedure)

  • Conducting annual KYC due diligence review

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • Strong customer focus

  • Excellent communication skills in English and in Russian (both oral and written)

  • Ability to work under pressure with accuracy and meet the deadlines

  • Strong Excel and MS Office skills

  • Previous experience in banking organizations and knowledge of 499-P, 115-FL is a plus

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


ReqID: 19015461
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 21, 2019, 3:41:46 AM