American Express Careers

Vendor Supervisor-Global Collections

Amherst, New York
Operations Risk Management

Apply Get Referred

Job Description

As a Vendor Supervisor for US Collections, the successful applicant will be accountable for supporting and managing 3rd party Collections and Recovery Strategies, maximize collections effectiveness and minimize operational risk. Working closely with and under the guidance of the Operations Manager and Director, the incumbent will be results focused, and will provide ongoing support and guidance to agency partners, conduct performance reviews and meet collection performance and governance expectations. The successful candidate will be located onsite at Vendor location in Amherst, NY.

Successful candidate will:
  • Adopt a hands-on approach to oversee/optimize agency performance
  • Partner with agencies to identify opportunities/ root cause, implement and monitor solutions to improve overall performance
  • Demonstrate Strong analytical skills to understand key performance drivers and drive collections effectiveness
  • Ensure that the partner is audit ready 24/7 and drive compliance to regulatory and AXP requirements
  • Collaborate with agencies and internal partners for completion of all Agency audits and ensure timely remediation of findings
  • Partner with collections colleagues across multiple markets to leverage best practices for agency management to elevate performance
  • Conduct agency partner performance & governance reviews
  • Document daily, weekly and monthly engagement actions with outside agencies
  • Implement and maximize the usage of collection treatment tools/strategies
  • Lead / support multiple projects targeted to continuously improve collections capability


The ideal candidate will be onsite at the Agency location on a daily basis conducting performance and governance reviews, working closely with colleagues to drive initiatives to improve performance.
  • Self-directed and passionate about driving results
  • Call Centre experience (credit/collections operations experience preferred)
  • Ability to effectively multitask and work in a fast pace, dynamic environment
  • Strong analytical and problem-solving skills with ability to develop and execute strategies and drive results
  • Strong relationship, negotiation, influencing and organization skills
  • He/she must display excellent oral and written communication skills with strategic thought leadership
  • Knowledge of US regulatory requirements for the Collections industry
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19015492
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 15, 2019, 2:52:16 PM
Apply Get Referred