American Express Careers
Senior Manager - Americas Merchant Marketing Governance
This position is part of Enterprise Marketing Platforms & Solutions (EMPS) which is a global organization that sits within Enterprise Digital & Analytics (EDA), and is American Express’ marketing services center of excellence. Its charter is to drive agile marketing solutions and enable innovative, high-quality marketing for the enterprise, while also transforming our end-to-end marketing processes and platforms.
This is an exciting opportunity to join the Americas Merchant Marketing Governance team within Merchant Marketing Solutions. The team is focused on strategic planning, process innovation, and ensuring flawless execution of marketing offers and campaigns for the US and LACC through data and offer governance, complaints monitoring and issue management.
This role will report to the Director of Americas Merchant Marketing Governance. The successful candidate will be responsible for oversight of two analysts based in New York.
Primary responsibilities include:
Providing strategic campaign consultation to partners across GMNS, GCSG and other enterprise customers including data and governance guidance to jointly achieve goals and execute flawlessly.
Working collaboratively with key stakeholders including Marketing Execution, Client Management, Marketing Consultants, Brand, Privacy, Operational Risk, GCO and Compliance to align on campaign feasibility and overall risk.
Identifying and driving end to end process improvements with a focus on governance to increase speed to market.
Understanding the systems and platforms the AMMG team uses and how they support and impact the review process and campaigns.
Understanding how Merchant data is set up, which governance principles apply and how to translate that into flawless offer fulfillment.
Identifying and driving end to end process improvements with a focus on data validation and governance to increase speed to market and increase capacity.
Partnering with the broader Merchant Marketing Services team to identify operational efficiencies in the E2E marketing process
- Excellent relationship management, collaboration and influence management skills
- Ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change
- Strong verbal and written communication
Proven track record of driving results
Operational mindset - Process-oriented with ability and passion for getting into the details when needed
Collaborative team player with positive attitude
Strong advanced Excel and PowerPoint skills a plus
BA or MBA preferred
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 4, 2019, 7:16:30 AM