American Express Careers

Senior Manager - Americas Merchant Marketing Governance

New York, New York
Digital Commerce Marketing

Apply Get Referred

Job Description

This position is part of Enterprise Marketing Platforms & Solutions (EMPS) which is a global organization that sits within Enterprise Digital & Analytics (EDA), and is American Express’ marketing services center of excellence.  Its charter is to drive agile marketing solutions and enable innovative, high-quality marketing for the enterprise, while also transforming our end-to-end marketing processes and platforms.  


 This is an exciting opportunity to join the Americas Merchant Marketing Governance team within Merchant Marketing Solutions.  The team is focused on strategic planning, process innovation, and ensuring flawless execution of marketing offers and campaigns for the US and LACC through data and offer governance, complaints monitoring and issue management. 


This role will report to the Director of Americas Merchant Marketing Governance. The successful candidate will be responsible for oversight of two analysts based in New York. 


Primary responsibilities include:  

  • Providing strategic campaign consultation to partners across GMNS, GCSG and other enterprise customers including data and governance guidance to jointly achieve goals and execute flawlessly.

  • Working collaboratively with key stakeholders including Marketing Execution, Client Management, Marketing Consultants, Brand, Privacy, Operational Risk, GCO and Compliance to align on campaign feasibility and overall risk.

  • Identifying and driving end to end process improvements with a focus on governance to increase speed to market.

  • Understanding the systems and platforms the AMMG team uses and how they support and impact the review process and campaigns.

  • Understanding how Merchant data is set up, which governance principles apply and how to translate that into flawless offer fulfillment.

  • Identifying and driving end to end process improvements with a focus on data validation and governance to increase speed to market and increase capacity.

  • Partnering with the broader Merchant Marketing Services team to identify operational efficiencies in the E2E marketing process 




  • Excellent relationship management, collaboration and influence management skills
  • Ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change
  • Strong verbal and written communication
  • Proven track record of driving results

  • Operational mindset - Process-oriented with ability and passion for getting into the details when needed

  • Solutions-oriented

  • Collaborative team player with positive attitude

  • Strong advanced Excel and PowerPoint skills a plus

  • BA or MBA preferred

    Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


ReqID: 19015700
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 4, 2019, 7:16:30 AM
Apply Get Referred