Customer Care Professional

Job Description

Do you have the passion to deliver world class customer experiences every day?


Since its foundation, American Express has developed a history of transformation through its ability to innovate, disrupt and evolve. This has been underpinned by our dedication to our customers, to our employees, and to our Company ‘Blue Box’ Values:


  • We deliver for our Customers.
  • We make it great.
  • We do what’s right.
  • We respect people.
  • We need different views.
  • We win as a team.
  • We care about communities.


We have an open, creative, and collaborative culture which is why we regularly win best workplace awards all over the world. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career at American Express.


Our mission is to deliver a world class customer experience every day. We are advocates for our customers, designing creative solutions to meet their needs, and aiming to make a meaningful difference in their lives. As a Customer Care Professional, you will be a part of the team within our Customer Fulfilment Network which develops lasting relationships with our Card Members.


  • Here's just some of what you'll do in this role:
  • Handle customer data maintenance and information requests received in writing or transferred by customer facing colleagues.
  • Contacting clients for missing/incomplete information.
  • Investigate and problem solve to clear discrepancies.
  • Maintain regular contact with key stakeholders.


In return, as a talented and capable professional we will:


  • Offer opportunities for your professional growth and advancement.
  • Provide recognition and reward when you drive and deliver exceptional results.
  • Respect and value you for your diversity, integrity, and teamwork.

 Are you ready for the challenge?


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills:


  • Fluent written and spoken French, Dutch and English is essential

  • The ability to work in a fast paced environment as well as multitask and re-prioritise on a regular basis

  • Team player who demonstrates self-motivation & ability to work under pressure and unsupervised

  • Knowledge of Microsoft Office suite (Excel, Word, Outlook,…)

  • Accurate keyboard skills and attention to detail

  • Pro-actively seeks opportunities for improvement and streamline processes

  • Building & leveraging relationships internally and externally

  • Cross Functional skills within the team

  • Being good with numbers is an advantage

  • Demonstrate personal excellence by remaining positive in difficult situations

  • Display a passion to serve by delivering extraordinary service in every interaction with our customers

  • Strong interpersonal, communication and listening skills

  • Strong verbal communication skills in French, Dutch and English

  • Excellent negotiation and influencing skills.  Highly resourceful

  • Strong analytical and problem solving skills with great attention to detail

  • Outstanding organisational skills

  • Ability to work in shifts

  • Highly self-motivated, results-oriented and positive



Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


ReqID: 19015835
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 8, 2019, 9:06:23 AM