Analyst - Operations

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Job Description

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.

Don’t live life without it.

Role: Analyst Operations 

(Chat process)

•            Explore a range of products/packages (airfares/hotel deals/ gifts/ retail/ dining) from trusted online merchants to find exactly what the client is looking for.

•            Make reservations/purchases on client's behalf as per the company's guidelines.

•            Help the client with after sales hassles like rescheduling/cancellation/refund for reservations/purchases made through our app.

•            Exhibit high level of motivation while being organized, reliable and detail oriented while chatting with the clients.

•            Ensure an amazing and hassle-free buying experience for our clients.

•            Delight and emotionally connect the clients while maintaining their privacy.

•            Adhere to all SOPs set by the company to safeguard both, the clients' privacy and company policies.

Morning Shift: 7 am to 4 pm

Evening Shift: 3 pm to 12 am

Night Shift: 11 pm to 8 am


  • Hospitality Industry: Candidates from aviation (preferably cabin crew) and 5-star rated hotels with strong spoken and written communication. Enthusiastic and the willingness to work in start-up would be a cherry on the cake.
  • Concierge/Customer Service Executives: Candidates with excellent communication skills who have an experience in managing HNI and UHNI clients, and are equally tech savvy.
  • Fresh Graduates - Candidates who are fresh graduates, enthusiastic and tech-savvy with excellent communication skills. BMM and BMS graduates would be highly preferred.


  • Graduate from any stream 
  • Strong written communication skills 
  • Tech savvy

ReqID: 19016220
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 15, 2019, 2:50:19 AM