Compensation and Benefits Operational Lead - 9-12 Month Contract

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Job Description

You’ll do more than the expected. You’ll do the unexpected.

Purpose of Role:

The main purpose of this role is to take ownership of the delivery of the of the UK’s dynamic, comprehensive benefit program, partnering with internal stakeholders and with benefit vendors to ensure a best-in-class employee experience.  In addition to the day to day business as usual management of the UK benefits portfolio, the role will work closely with the UK strategy team on the operational implementation of the UK integrated benefits strategy. This role is an opportunity to experience delivering the implementation in 2020 of a market leading transformational Financial Wellbeing program within a world class benefits team.   This role is UK benefits specific.

Principle Responsibilities:

  • Project management: Responsible for the operational implementation of new benefits and changes to existing programs per the UK integrated benefits strategy. This may involve internal and external stakeholders, regulatory understanding, new process and procedure development coupled with challenging time scales.

  • Process improvement: Partner with benefits vendors and internal stakeholders to ensure the efficient use of employee-facing benefits platforms (e.g. “FYB Flex”, Smart Spending, Healthy Living) to provide an excellent end-to-end employee experience from benefits enrolment to delivery. Develop an understanding of data flows through systems (internal and external) to identify and implement process improvements.

  • Business as usual administration: Update and maintain online benefit content for accuracy, relevance and compliance. Monitor internal benefit inboxes and respond to queries, escalations and complaints. Trouble-shoot and as necessary consult with others regarding how benefits are processed, or issues resolved. 

  • Colleague Engagement:   Support UK strategy team with engagement activities such as onsite events for employees or vendor-provided engagement tools.

Decision Rights

The role will require the incumbent to evaluate solutions/options to recommend and implement solutions for operational problems. Where the solution impacts the employee experience/benefit design the role will need to work with the UK strategy team to ensure the solution is in line with the strategy and benefit policy.  When operational issues arise, this role will be responsible for analysing the route cause, developing a solution and where necessary co-ordinating the resolution with internal and external stake holders. 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • Proven project management skills with experience of delivering complex technology driven projects with multiple internal and external stakeholders

  • Innovative and creative thinker, with excellent problem-solving skills.

  • Strong ability to build & leverage internal & external relationships in a cross functional environment

  • Proven ability to autonomously analyse data and draw strong conclusions & make recommendations

  • A desire to have fun and deliver in a fast paced and high performing team

  • An understanding of data management and process design, including the principles of handling employee PII, sensitive and highly regulated data, an advantage

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).


ReqID: 19016386
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 5, 2019, 10:37:22 AM