Vice President, Account Development - Global Client Group

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Job Description

American Express Global Client Group (GCG) services the top 150 Global Commercial Services Clients across various industries.    

The Vice President (VP), Account Development, leads a team of trusted advisors at the Director and Manager level responsible for the overall growth and retention of client accounts within GCG. The VP of Account Development will help their team provide Clients with strategic and proactive consultation on a variety of business objectives and payment solutions.   The VP will also help their team identify, develop and manage multiple relationships across the Client’s organization in order to ensure strong collaboration and prioritization of key initiatives. 




This Vice President is responsible for leading a team of client management professionals who are charged with client retention, accelerating growth and deepening strategic account relationships. The candidate will reside in New York City.  Responsibilities include: 

  • Lead the development of strategic business plans in collaboration with the client, collaborate and coordinate the efforts of our global colleagues to ensure the development and delivery of program metrics, create and deliver executive level presentations, and drive proactive recommendations to solve complex business challenges (i.e., travel and procurement spend/investment optimization, process improvement, purchasing savings and employee engagement & productivity).

  • Consistently define the next-generation vision for the client’s program which includes increasing customer loyalty, cross selling, providing industry perspective and recommendations to customers through meaningful data analysis.

  • Originating new business by prospecting and building of expansion and cross-sales pipeline within our existing client portfolio base.  Manage retention against competitive pressures and economic cycles

  • Coordination of internal resources into compelling bids that win business (e.g., work closely with Product organization to develop product positioning and sales materials, contract and pricing negotiations)

  • Strengthen senior client relationships, identifying gaps in relationship stacking and strategies to bridge them.

  • Collaborate with global partners across the Blue Box (e.g., Product, Risk, Operations, Pricing, Sales, Technology, etc.) to strengthen GCS value proposition for clients.  Clearly articulate client expectations with all partners (Feedback Loop)

  • Build and manage (i.e., hire, train, coach,) a winning team of payment experts

  • Lead with integrity


  • Leads through trust, transparency and collaboration. Ability to quickly establish credibility and build trusting and effective working relationships with direct reports, various customer contacts and key influencers

  • Results-oriented and innovative thought leader

  • Solid Strategic, Consultative and Communication Skills

  • Strong Financial And Analytical Skills

  • Strong understanding of of treasury and procurement concepts and related technologies (P2P Platforms)

  • Experience Managing External Client Relationships; Particularly Larger, More Complex Global Companies.

  • Experience Leading And Executing On Sales Strategies, Presentations And Subsequent Negotiations

  • Demonstrated ability to influence others

  • Entrepreneurial spirit with a solid ability to acquire knowledge and present products and financials

  • Ability to work in fast pace and ever changing environment

  • 30% travel required


  • This role requires strong organizational and communication skills and the ability to plan and execute against strategic objectives.

  • Core competencies include strong customer facing capabilities, commercial card industry knowledge and experience and the ability to understand the technical aspects of commercial cards as well as strong leadership and sales skills.

  • PowerPoint and Excel skills are required for preparation of meeting materials.

  • Analytic skills a must to developing pricing.

  • Manage a portfolio of accounts; develop engagement strategy for entire base under management.

  • Analyze individual company spend profile, validate against benchmarks and develop account expansion strategy.

  • Conduct periodic strategic account reviews with decision makers and key stakeholders within each company periodically.

  • MBA Preferred

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19016401
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 10, 2019, 8:17:23 AM