Sales implementation support

Job Description

The Support Business Solutions & Implementation has an understanding of our product and services, the regulatory requirements for on boarding of new clients and of the systems to be used.

He/She is responsible for:

  • Handling the administrative part of the implementation of new customers.

  • Guiding clients through the implementation phase

  • Providing mid-office administrative support to the corporate sales and account management team related to the management and implementation of corporate clients

  • Supporting the sales team with required information to prepare all documents for underwriting approval

  • Providing administrative support to the sales with regards to account information for account reviews with customers

  • Handling a multitude of information and different documents to prepare the customer on boarding file for set-up, including all necessary Know Your Customer documents, financial documents and documents to explain corporate structures

  • Gathering and connecting different pieces of information to create a coherent dossier

  • Explaining learnings made, whilst doing the job, to help with training for new colleagues

  • Respecting confidentiality with regards to customer DATA

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • possess preceding knowledge and experience of the products, services and procedures within the own domain and execute a number of well-defined tasks instructed and supervised by a manager

  • process data out of one specific sub-discipline and look for pattern and cause /effect

  • act on own initiative within well-defined guidelines and procedures and able to propose normal improvements under supervision of a manager

  • transfer own knowledge and transfer way of working in a formal and informal way

  • answer correctly and in a structured way more complex questions from customers according to set rules and procedures. Able to correctly report on data and incidents

  • treat others fair, respect confidentiality and approach others in an honest way

  • strong communication skills

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


ReqID: 19016506
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 6, 2019, 6:26:59 AM