ICC Product Executive

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Job Description


You’ll do more than the expected. You’ll do the unexpected. 


International Currency Cards (ICC) is a UK-based proprietary card issuing business within the UK and ICC Global Consumer Services Group. Our Cardmember base primarily consists of high and ultra-high net worth individuals in over 150 countries globally. ICC offers Centurion Line products in three currencies—USD, EUR and GBP—and these are primarily distributed through private banks across EMEA.


The ICC Product Executive role is a key role within the UK & ICC, Product, Brand and Marketing team, reporting to the ICC Product Manager, and working on the ICC Charge product portfolio with a primary focus on Centurion and Platinum Charge Cards.


The Product Executive will be responsible for the successful development, implementation and ongoing delivery of product enhancements and servicing initiatives across all stages of the Cardmember lifecycle, with a core emphasis on strengthening the Cardmember journey and experience to drive organic billings and reduce Cardmember attrition. 


This role interacts at multiple levels of the organisation and with many cross-functional business partners including UK Brand and Communications team, Travel & Lifestyle Services, Global Servicing Network, Business Development, Bank Marketing, and additional counterparts in the UK, Regional and Central teams.

 

Key Responsibilities:

  • Effectively deliver the end-to-end Cardmember engagement strategy to drive organic billings and reduce attrition 

  • Generate data driven insights and develop recommendations to enhance the product(s) and Cardmember experience  

  • Partner with Insights, TLS, GSN and Loyalty Teams on Cardmember engagement enhancements 

  • Manage the roll-out of new and/or changes to Card benefits

  • Collaborate with UK counterparts to drive synergies, efficiencies and best practise 

  • Manage customer website content (GEM) as needed

  • Updating monthly data analysis of the ICC portfolio, identifying insights and trends

  • Manage third-party suppliers 

  • Host Cardmember events

  • Own the product budget 


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Qualifications

  • A self-starter with a Cardmember centric mind-set 
  • Exceptional verbal and written communication skills
  • High attention to detail and strong organisational skills
  • Ability to build and leverage cross line of business relationships 
  • Strong stakeholder management skills
  • Proven ability to work autonomously and cross-functionally 
  • Ability to identify and manage priorities in a fast-paced work environment
  • Premium product experience preferred
  • A broad understanding of card economics and the ability to interpret data preferred
  • Experience in budget management preferred 
  • Proficient in Powerpoint and Excel – vlookups and pivot tables essential


Why American Express?

There’s a difference between having a job and making a difference.

 

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

 

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

 

Because we believe that the best way to back our customers is to back our people.

 

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

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ReqID: 19016698
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 9, 2019, 7:47:30 AM