Learning Experience Designer (Instructional Designer)

Job Description

Why American Express?

There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. 
We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
Your experience meets a world of opportunity.
ICT Award’s Best Global In-House Center Company for 2017, 2018, and 2019
J.D. Power’s ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S.
Come join our Leadership, Enrichment and Development team and build innovative, scalable learning experiences that will grow our leadership talent across our Global Servicing Group (GSG).

We are looking for a highly creative, Learning Experience Designer with experience working across multiple instructional delivery modalities.

The role requires an individual who can innovate, move quickly, and not be constrained by how things have been done before. Any offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

  • Develop a high-quality content in the following formats: interactive video learning, instructor-led content, virtual classroom design and immersive learning experiences while working on multiple projects in a fast-paced, high-energy environment;
  • Collaborate across our Global Servicing Learning Network to deliver a world-class learning experience that drives long term leadership behavior change resulting in positive business impact;
  • Create and continuously improve our leadership learning experiences using an array of approaches that engage learners and drive high-impact learning;
  • Design learning that reflects an understanding of the diversity of learners and groups of learner, including the demonstrated understanding of cultural differences that may apply.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations


  • Extensive experience (5 years) in Instructional design application with the ability to convert strategies to effective and engaging learning experiences;
  • Strong proficiency with industry standard design software (including Adobe Creative Suite, Articulate Storyline 360 and Captivate 10) and multimedia experience;
  • Ability to use Microsoft Office Products in Word, PowerPoint, Excel and Project is a must;
  • Proven learning Design and Development experience designing storyboards, audio and video scripts, job aids, scenarios and case studies, learning activities, online course content, web applications, infographics, learning assessments, and user guides using sound instructional design theory;
  • Experience of implementing modern learning modalities strongly preferred;
  • Proven experience collaborating with subject matter experts, global stakeholders, and managers in an environment with short deadlines and high business impact;
  • Excellent analytical skills, experience with using learning management systems to drive the delivery of training solutions;
  • A degree or certification in Performance Technology, Instructional Design, Adult Learning or Teaching is preferred
  • Proven experience as an Instructional Designer in a global corporate organization is preferable.

ReqID: 19016705
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 9, 2019, 8:38:14 PM