American Express Careers

Customer Care Professional - Finnish Disputes

Brighton, United Kingdom
Customer Care Operations

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Job Description

You’ll do more than the expected. You’ll do the unexpected.

The CFN Nordic Disputes Customer Care professional will be responsible for processing all Disputes raised within the agreed time frames and investigating all issues raised by cardmembers.

Communicating the case status effectively to all parties involved whilst driving increased customer satisfaction by assuring the highest standard of service and relationship care at all times.

Candidate will have the excellent opportunity to be multiskilled, and duties may vary daily dependant on the resource and volumes of work on each function.

The role may also involve incoming and outgoing calls to internal as well as external customers.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Essential Experience:

  • Previous administrative and customer focused experience is an advantage.

Essential Skills:

  • Outstanding customer care, excellent organizational and communicational skills with an eye for detail. Must be numerate, literate and have the ability to learn quickly and to analyse documentation against the guidelines.

Essential language:

  • Finnish

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).


ReqID: 19016708
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 11, 2019, 8:47:49 AM
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