Business Analyst-Sales Effectiveness

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Job Description


This exciting role, within the Global Merchant Services Organization (GMS) will be responsible for producing Merchant Acquisition (MA) and Small Merchant (SM) monthly acquisition tracking reports for Canada. The incumbent will become the subject matter expert on the technical platform that is leveraged by MA and SM teams, Merchant Acquisition Tracking Incentive Calculation (MATIC).



This responsibility will be coupled with responding to questions that we receive from the sales team members and leadership. In addition, the incumbent will support the optimization of the current platform while working on various ad- hoc strategic projects and analytics.



The successful candidate will be responsible for:


  • Knowledge of sales incentive calculations and reporting logic

  • Provide monthly tracking reports to MA and SM organizations in LAC.

  • Primary liaison with COE/SABE and business teams (Sales Leadership, Sales Individuals)

  • Serve as Subject Matter Expert and provide guidance for SABE on business decisions.

  • Development and production of individual level reports, dashboards, scorecards and analyses to generate insights that inform and enable business strategies

  • Monthly production and maintenance of standardized reports that support MA and SM organizations

  • This individual will also collaborate with key business partners throughout American Express (e.g., Merchant Force, SEIMS) to set reporting strategy

  • Successful delivery of the Full Year Plans, Forecasts and other critical business insights.

  • Become the bridge between the Global Reporting teams and actively support Sales Incentive Plan Administration team on implementing

  • strategies that require report creation and data interpretation.
    Responsible for system maintenance in terms of updating portfolio’s, headcount, goals and hierarchy results as well as granting user access and maintenance of user requests.

  • Maintain documentation on processes and rules.




Critical qualities required for this role are demonstrated project management ability, attention to detail, ability to engineer solutions and build technical requirements from business needs, sound understanding of information management systems, strong problem solving orientation and a track record of developing effective relationships across cross functional teams. The candidate must be able to work under his or her own initiative and remain focused in times of changing priorities.




Other specific requirements are:


  • Highly analytical with strong understanding of financial evaluation and superior modeling skills.

  • Strong business acumen, able to follow business and industry trends and make use of information to help identify opportunities in the Merchant Acquisition business.

  • Customer focused, enthusiastic and creative with the ability to think conceptually and strategically.

  • Working Experience of coding in SAS and SQL is beneficial

  • Strong communication skills, both verbal and written to all levels of the organization including interactions with client / external partners

  • Proven ability to influence others without direct authority within a matrix organization

  • Proven ability to attain aggressive goals through planning, prioritization, resource management and follow through

  • Self starter and ability to work independently to problem solve.

  • Strong Excel and Powerpoint Skills are a must.






Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.






ReqID: 19016724
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 11, 2019, 1:48:46 PM