American Express Careers

Customer Care Professional-Small Business Services

Phoenix, Arizona
Customer Care Operations

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Job Description

American Express is an admired brand, with solutions and service as the perennial attributes clients use to describe us.  On occasion, we have the unique opportunity to add new talented professionals to our sales and service organization.


Individuals that have a winning attitude, coupled with demonstrated success in customer service, relationship building talents and with an excellent aptitude to position and sell products are the only candidates that need apply. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours.


As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career. Our unique servicing philosophy, Relationship Care for Business® puts your passion to serve and your drive to match customer needs with products at the center of every customer interaction, creating an opportunity to deliver unique value to our American Express SBS Customers.


If you possess the above experience, skills and share our values of providing remarkable experience for customers and selling products to meet the needs of our clients then we look forward to receiving your application and speaking with you.


This position will be located onsite within our service center located at 20022 N. 31st Avenue, Phoenix, AZ 85027. The hours of operation will fall within a 24/7 environment. The start date for this position will be September 30th, 2019. After the 90-day training commitment, first and second shift hours will be available.


What would you do every day as a Customer Care Professional? 

  • Service inbound calls while engaging and consulting with small business owners and decision makers, learn about their needs and recommend the right American Express SBS products.
  • Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits and other elements of American Express SBS small business services.
  • Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales.
  • Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment.
  • Document necessary account information according to established policies and procedures.
  • Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


  • Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication

  • Proven success in a customer service and sales environment (two years+)

  • Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment

  • Experience owning or working in a small business is a plus

  • This position operates in a 24/7 environment and we are currently hiring for day and early evening hours

  • High school diploma or equivalent required. Bachelor's degree preferred; Education benefits available

ReqID: 19016818
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 11, 2019, 12:11:13 PM
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