Member Experience Portfolio Manager-Senior Manager

Get Referred

Job Description

The Enterprise Digital Member Experiences team is responsible for deepening Card Member engagement through our digital experiences, with a primary focus on Membership mobile app, web, commerce and push channels. The team’s mission is to dramatically increase digital engagement and customer satisfaction through a combination of superior user experience and compelling features and functionality. As part of the Enterprise Digital and Analytics (EDA) team we have a collective focus on growing revenue from our existing Member base. We have a global and Enterprise wide remit, working closely with US and International marketing teams to deploy mobile, web, commerce and push experiences to meet the growing needs of our Members globally and across all lines of business.

The Member Experience Portfolio Management team within EDME is responsible for leading Strategic Planning and Portfolio Management. The successful candidate should be highly motivated with the ability to work in a fast paced environment with a passion for enterprise thinking and lean agile principles.

Roles & Responsibilities:
  • Act as a portfolio manager within the broader Membership Experience Portfolio with a focus on driving enterprise planning and prioritization within the loyalty and benefits domain.  
  • Lead and centralize stakeholder demand on behalf of the enterprise lean portfolio structure, fostering collaboration and transparency between product and business teams driving towards priotization of strategic epics
  • Create roadmaps that are unified across all teams delivering an epic, by working across channels and platforms to refine and synergize impacts
  • Own portfolio communications to internal and external stakeholders, including ceremonies, epic prioritization and progress
  • Coordinate with other delivery portfolios and value streams within American Express to ensure there is alignment and collaboration on enterprise priorities
  • Develop tools to improve the agile teams' ability to reliably execute and relentlessly innovate
  • Act as a change agent in an ever evolving fast paced environment, identifying ways to improve and streamline agile operations at scale
  • Keep up to date with industry, competitor, Agile/SAFe methodologies and new trends  


  • 3+ years experience leading portfolio management across  agile teams 
  • Excellent verbal and written communication skills and experience working with multiple stakeholders
  • In depth knowledge and demonstrated experience of agile and lean processes
  • Unique ability to think strategically and not lose sight of the details
  • Proven ability to drive results while working in a fast-paced, deadline driven environment
  • Ability to build positive relationships, influence decisions and make things happen
  • Excellent facilitation and collaboration skills, with the ability to influence and gain alignment at all levels of an organization
  • Change agent, not afraid to challenge the status quo
  • Bachelor's degree in Business Administration, Management or Marketing is highly preferred


Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these position

ReqID: 19016845
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 14, 2019, 4:24:19 AM