Premium Travel Consultant

Job Description

At American Express we strive to provide our Premium Cardmembers with memorable, first-class experiences through every interaction.

Every one of our Platinum Cardmembers are unique and special, so no two days or requests are ever the same. 

As a Platinum Consultant you will use your industry knowledge and exceptional customer service experience to build trusting relationships with our Cardmembers. This role will see you do more than simply actioning requests. We want you to anticipate the needs of our Cardmembers, make recommendations that suit their lifestyle and curate experiences that exceed their expectations.


This exclusive opportunity will offer you:

• Opportunities to design unforgettable lifestyle and travel experiences for our Cardmembers

• Access to a diverse range American Express exclusive brands and partnerships

• Tailored 1-1 coaching and development with experienced leaders

• Opportunities to participate in educational seminars and product launches

• An environment that supports healthy living including subsidised gym memberships and a work free Birthday


To be a part of our team, we’re looking for you to have:

  • An innate passion for all things travel and lifestyle

  • Exceptional customer service skills

  • Travel experience including geography, products and systems 

  • Strong knowledge of a GDS system (Sabre would be desirable). 

  • Fares and ticketing knowledge

  • A solid understanding of luxury brands and products including airlines, hotels and restaurants

Let your passion for travel and lifestyle take your career places at American Express

An Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

ReqID: 19016852
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 11, 2019, 2:00:06 AM