Business Analyst - Risk Management

Get Referred

Job Description

Why American Express?

American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.

At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.

Come join us and realize you’re potential.

Function Description:

American Express is heavily invested to grow its consumer lending portfolio across card and non-card lending products and services in each of American Express’ markets. Global Lending & Cobrand (GLC) is at the heart of this focused on unlocking lending share of existing American Express Card Members and attracting new lending prospects, delivering products and services that will enhance the company’s competitive position in each of its markets, and strengthening American Express’ brand in the lending space. GLC is a business focused team with colleagues having diverse work-profile from product & marketing to analytics & technology
The Global New Product Capabilities Team is responsible for developing innovative products and capabilities to transform experiences and grow our fair share of lend both on- and off-cards. The Manager of US New Product Analytics will play a critical role in supporting the US market growth by partnering across the team to provide analytic insight and reporting rigor to existing and new product launches.


• Execute strategic analysis leveraging customer data and portfolio trends for Plan It and other product launches to track performance, inform growth strategy and help deliver 2019 targets
•Execute quantitative analysis across the Global New Product Capabilities team to evaluate opportunities to drive consistency, identify best practices and generate insights to support improved decision making
•Partner with multiple business partners, such as Finance, Risk and Technology, to support business case development, including validating trends and insights used to create CBAs
•Support marketing, strategic growth and product development initiatives by providing thought leadership to help identify key business questions, structuring analyses to answer the key questions, and delivering a business insights report with clear findings and recommendations
•Execute ad-hoc analysis on select growth initiatives to validate behavioral assumptions and economic drivers, evaluating opportunities to optimize investment decisions and growth projections


Critical Factors to Success (Outcome Driven):

Business Outcomes:
•Drive billing, revenue, profitability & lending share growth through advanced analytical techniques 
•Drive agile decision making to launch best-in-class products & experience for our card members 
•Ensure sound economics in our products to withstand multiple business cycles
Leadership Outcomes:
•Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
•Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
•Demonstrate learning agility, make decisions quickly and with the highest level of integrity
•Lead with a digital mindset and deliver the world’s best customer experiences every day Critical Factors to Success:
• Build cutting edge and customized Machine Learning/Artificial Intelligence algorithms to enhance modeling accuracy and efficiency
• Innovate modeling techniques and variable creation to solve business problems
• Support analytics across the lifecycle from pre-sales to attrition

Past Experience:
0-3 years of relevant experience 

Preferred: Experience in credit card business & multi-stakeholder management

Academic Background:
Post Graduate Degree in Management/Economics/Statistics/Mathematics/ Engineering
Functional & Technical
•Demonstrated ability to utilize financial, credit bureau and behavioral data to develop business insights shaping growth strategies and initiatives
•Strong understanding of the economics of lending products, pricing principles and key levers of profitability
•Strong relationship, communication and influence management skills
•Proficiency in SAS, SQL, Hive, R or Python is considered A PLUS
•Experience working with multiple stakeholders across different geographies is considered a plus

Good to have:

•Set The Agenda: Shape winning strategies by focus on optimizing the existing business through analysis, business acumen, and in-depth knowledge of Lending drivers, Incorporate an Enterprise mindset and external perspective
•Bring Others With You: Communicate & influence sound business cases and recommendations through collaboration as an essential focus
•Do It The Right Way: Manage partner communication and enable decision making quickly and effectively 
ReqID: 19016873
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 11, 2019, 7:54:23 AM