American Express Careers

Business Analyst - Risk Management

Gurgaon, India
Operations Risk Management

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Job Description

Why American Express?

American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.

At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.

Come join us and realize you’re potential. 

Function Description:
With a focus on digitization, innovation, and analytics, the Enterprise Digital Analytics (EDA) team creates central, scalable platforms and customer experiences to help markets across all of these priorities. Charter is to drive scale for the business, and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of EDA is the integration of diverse skills across all of its remit. EDA has a very broad range of responsibilities, resulting in a broad range of initiatives around the world.
This team within the Enterprise Digital & Analytics (EDA) organization is responsible for ensuring that membership rewards program is driving higher customer engagement, while optimizing program's financial performance through fact-based decisions.

Purpose of the Role:
Attract customers & increase engagement through best in class Loyalty Program. The Rewards team is responsible for the overall management of our rewards programs across proprietary markets. This entails the strategy of the overall programs, including the move to digital platforms, multinational partnership management, and managing rewards expense while improving the customer experience.

Responsibilities:
Manage analytical needs of membership rewards program in terms of designing analysis and drawing meaningful conclusions from data. The work will involve analysing various loyalty-related interactions (both online and offline) with the customer and influence these interactions to achieve business objectives.
We are looking for candidates who have extensive knowledge and practical experience in statistical analysis, strategic data analytics and programming, and who possesses a passion for innovation and data exploration.

Qualifications

Critical Factors to Success:
Deliver highly impactful analytics for membership rewards program
High attention to detail and ensure data accuracy
Draw meaningful insights from data and have clear understanding of implications for the company
Identify opportunities to optimize existing processes

Past Experience:
0-2

Academic Background:
Post Graduate Degree in Statistics/Mathematics/Economics/ Engineering/Management

Functional Skills/Capabilities:
Understanding of credit card industry and loyalty program
Prior experience of designing and managing marketing campaigns will be a plus

Technical Skills/Capabilities:

Expertise in databases (Hive, SQL, or equivalent) and SAS. Experience in analytical languages (Python, R, or equivalent) will be a plus.
Prior experience of working with very large data sets.
Expertise in statistical analysis and understanding of segmentation techniques and machine learning algorithms
Past experience in visualization tools (e.g., Tableau) will be a plus.

Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

ReqID: 19016879
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 12, 2019, 3:38:33 AM
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