American Express Careers

Travel Counsellor I

Gurgaon, India
Travel

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Job Description

Function Description:
Digital Centralization is a Process where we help sort emails & do Sabre Q's management

Purpose of the Role:
You’ll give our customers the world at their fingertips, and you’ll help them truly experience it.
Our tech-savvy Consultants use their passion for travel and lifestyle to surpass client expectations by constantly striving to create unforgettable trips and experiences for our Premium Card Members.
They are brand ambassadors who take pride in their ability to craft memorable trips, and deliver personalized solutions through our best-in-class service, exclusive programs and premium benefits – inspiring long-term relationships and loyalty along the way.
Responsibilites:
Delivering “WOW” by providing innovative and extraordinary service
• Consulting with our Card Members through digital channels such as e-mail servicing and GDS booking support so that you can recommend relevant products and services that are perfectly tailored to their needs
• Keeping your finger on the pulse of industry trends so that you can provide knowledgeable advice of products and services with confidence
• Organising and maintaining the email volume of multiple markets to ensure smooth day to day running of the digital set up
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.



Qualifications

Critical Factors to Success:
Keeping your finger on the pulse of industry trends so that you can provide knowledgeable advice of products and services with confidence
Delivering “WOW” by providing innovative and extraordinary service
Consulting with our Card Members through digital channels such as e-mail servicing and GDS booking support so that you can recommend relevant products and services that are perfectly tailored to their needs
Past Experience:
Travel background with GDS knowledge

Academic Background:
Graduate
Diploma/Degree travel (if possible)

Functional Skills/Capabilities:
A good knowledge of travel & world geography
Ability to consult & convey extraordinary care through exceptional writing skills

Technical Skills/Capabilities:
Computer skills are vital as we shall be using multiple tools to process daily work
Excel & Powerpoint

Knowledge of Platforms:
GDS - Sabre preferrably


Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage


ReqID: 19016887
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 12, 2019, 2:34:03 AM
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